Kroger is a one-stop shop offering thousands of quality food and household products, from fresh produce and meats to dairy, home goods, and pharmaceutical needs, with great prices. Many customers love Kroger and trust the store, praising its fresh groceries, great customer service, and easy checkout process with easy-to-use coupons. The store is often described as clean, with specific locations noted for being consistently well-kept. However, several reviews highlight significant recurring issues. The main criticism concerns the restrooms, which are frequently reported as not clean, dirty, and in poor condition, with problems like writing on the walls and cracked mirrors. Customers express strong dissatisfaction with this. Additionally, some note that checkout times can be horrible, with long lines and too few registers open despite available management, leading to a poor experience. There is also praise for specific pharmacy staff described as a blessing, very nice, and professional for their helpful service.
Not enough afternoon cashiers to get people in and out fast.
January 2026
The Kroger on Shelby Drive and Elvis Presley can do better with store cleanliness, treating their employees better. The produce is always terrible. Ms. Peggy is the best and a great asset to this store. Management is horrible 😫
January 2026
Always love coming to this store! Krogers have some of the best selections of foods and supplies! The employees are great! Customer Service is superb! Good prices and fresh fruits and veggies!
