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“Recently purchased a mattress at this location with the help of Austin. He was extremely knowledgeable, helpful, and friendly throughout the entire process. 10/10 service.”
“Great experience yesterday with Danielle! She was awesome at helping us figure out how to use the credits from our unused warranty. However, the overall credit process is broken and incredibly unclear. Months ago, we visited the Mt. Juliet store for help, and an employee told us he couldn't assist unless we were spending additional money. Frustrated, we left, went to the Franklin location, and ended up spending $3,500 on a new couch we hadn't planned on buying.When I returned to the Mt. Juliet store later, Danielle helped us. She was incredibly sweet and understood our frustration. We decided to wait for our second set of credits to combine them for a new chair. Yesterday, after Danielle spent 30 minutes on the phone with corporate, we found out they cannot be combined. Now, we have to order a bunch of small items to use up $1,300 in credits. It is incredibly frustrating that these credits cannot just be used freely in-store, especially since we were previously told they couldn't be used on clearance items. Despite the corporate headache, Danielle is the best, and we will continue shopping here as long as she is around!”
“Definitely recommend this store. So many good finds here. I purchased three items my last visit and already can’t wait to go back. The woman here was helpful and friendly, even towards my children which I appreciated.”
“Lisa was my cashier. Sunday 3.1.2026 She was a ray of sunshine!! So helpful, and answered all of my questions and helped my signing into my at home account!! She's a keeper!!!”
“Great customer service. Calvin went the extra mile to make sure we got what we requested. Hard to find great customer service nowadays. We'll definitely be back more often.”
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“My older parents greatly needed a new mattress. We first researched online and made our way to Sleep Outfitters of Mt. Juliet. There we met Steve Raimo. Steve was so kind, knowledgeable of mattresses, and tenderly listened to my parents’ needs. Steve matched them with the perfect bed and matched a competitor’s price. When there was a holiday backlog of deliveries, Steve worked to have their bed delivered asap. The delivery team members were gracious and taught my parents’ the ins and outs of their new bed. My parents highly recommend Sleep Outfitters, and I have no words to convey my gratitude for their care for my parents. Their service and care is SUPERIOR!”