The Verizon store in Abilene provides mobile, 5G home internet, and business services. Customers can visit the store, schedule an appointment online, or place orders for in-store pickup, free two-day shipping, or same-day delivery. Reviews highlight that the entire crew at the Abilene locations are very helpful, kind, sweet, knowledgeable, courteous, and professional. Staff provide wonderful, above and beyond customer service, making the experience a pleasure and fun. Employees are noted for being upfront, working within their knowledge, and patiently helping customers. They give good experiences, inform customers step by step about plans and phones, and handle logistically tricky situations, such as overnighting phones to other states. The team stays on top of orders to resolve issues, demonstrating that customer service is their number one priority.
Becca helped us so much!! She is a keeper!!! Thank you 😊
August 2026
Becca was amazing!! She helped us get our phone set up and working. She was very nice and made us laugh throughout the whole set up.
July 2026
We came in to Verizon and we got assigned to Nate as our sales rep. And we had no idea how positive of an experience we were going to have. Getting a new phone in the past has been very troublesome but Nate was professional with very much urgency and made the process very simple. Couldn’t be more satisfied with the... read full comment
