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“Exceptional service, truly world-class! That’s the level of support I received from the team at the Allen Home Depot.
I don’t usually write customer service reviews, but my recent experience was so outstanding that I felt compelled to share. I faced a challenging order with a major issue from the vendor, but the staff at Allen Home Depot went above and beyond to help me. They provided 110% support and resolved all my issues, ensuring I received the product I needed. This was a top-notch experience, and I’m especially grateful to Brenda, Jessica, and Justin for their unwavering assistance throughout the process.
It’s clear that the entire team at Allen Home Depot shares the same positive, customer-first attitude, making it a place I’ll gladly return to.
A fantastic experience overall!”
“We just went to Elliott’s for Christmas lights and JASON was absolutely awesome. He helped us find everything we need for lights and even more!! We will definitely be back!!”
“Came by Apex today and Jeff was super nice and helped us out. Answered any question we had and offer us options. Even helped us out in ordering more supply so we can come pick up more later on. Jeff was a great help, helped in a confused and stressed situation.”
“Alan Sands was amazing. I looked for 10 minutes on my own. Alan found it Less than 2. Amazing. I love coming to your store the environment and atmosphere makes you a great place.”
9AM - 6PM
2930 Preston Rd #850, Frisco
Hardware Stores
“I'm a newbie, but these were knowledgeable people, They had good advice on tools, projects, and wood choice as well a wide selection of woodworking specialty items. They had a good source of good quality wood and sheet goods, including American and Baltic Birch, as well as various hardwoods. the good stuff, unlike the construction grade ugly plywood at the big box stores. Same goes for hard wood boards; no knot filled, bowed, cupped, and twisted greenwood junk like the big box noodles in the dimensional lumber section there. You get what you pay for so the equipment is definitely on the high end quality and cost-wise (Festool for example). Worth a look”
“Great company. Quick to let me know the model I ordered was out of stock and will not be back for another few months, they worked with me after I had already paid to find another inventory item that suits my needs, there was absolutely no hassle and they are quick to respond to any questions you may have. Fantastic experience”
“It's Harbor Freight, who doesn't like buying tools and stuff? I always leave with a million little things I didn't think to get, and it's all very inexpensive.”
“I highly recommend taking their classes if you are wanting to get started on woodworking, but don't know where to start. I have taken their basic woodworking and hand tool classes with Howard and both were amazing! I went in not ever using a power tool or hand tool before. As you can imagine, I was nervous and ready to embarrass myself, but Howard never made me feel that way. He took the time to explain everything and guided us the entire time. Classes are small (4-6 people) so you get the individual attention you need. If you look at the cost of the classes and how many hours you spend with a professional woodworker and the supplies they provide, you'll realize what an incredible value it is. This place is a hidden gem!”
7:30AM - 12PM
2430 K AVENUE PLUMBING SUITE, Plano
Hardware Stores
“Austin was super helpful finding exactly the plumbing parts I needed PLUS teaching me how to put everything together. For a rookie like myself, I would highly recommend Locke. Thanks!”
“I enjoyed a great experience purchasing several STIHL gas-powered items from this location during their April 2026 STIHL Open House. Alan possesses a great wealth of knowledge regarding their STIHL products, and he provided very professional and courteous assistance from the moment I entered the store. I also received great service from Jim, their store manager. These two gentlemen helped equip me with the proper tools, and they saved me a great deal of money by notifying me about the Open House event during an earlier store visit. I highly recommend Alan, Jim and the East Plano Northern Tool location for your STIHL and other equipment needs.”
“The Hispanic cashier was very welcoming and provided awesome customer service. I’m from Princeton and had to come here due to the young white girl in McKinney treating me like trash.”
“Needed assistance with a horribly stripped screw. Handyman in there named Steve helped me find and buy the right tools, went to the parking lot, and didn’t just tell me what to do but physically helped me with my problem. You do not get that kind of service from the big box stores, and it’s the reason why I continue to use Ace and a reason why I’ve given two difference Ace Hardware stores 5-stars.
They know what they’re doing and they are incredibly helpful.”
“1/2/26: Stopped by to pick up a couple of propane tanks, in ahead of the storm. I met Kelly in the garden area, and she was extremely friendly and helpful. I picked up a couple of tanks, and she told me that they were out of propane, and to call the next day at 8am. I called at 8:05 am the next day, and was advised that they had propane. I showed up ten minutes later, and after waiting 45 minutes in line in 39 degree weather to fill up my tanks, I was a happy camper. I had good conversation with some of the other customers. The gentleman filling the tanks was very friendly, and didn't seem bother by the line that continued to grow. I am grateful for TSC and their staff for providing a much needed service!”
“Had a good experience. The sales lady named Shanna was friendly and knowledgeable and helpful. It is rare to get genuine service these days. I will definitely be back.”
“This boutique hardware store has everything you can imagine in decorative hardware for your home and even jewelry to wear! They love working with remodelers, home builders, from a bath redo to a 15,000 square foot home. Stop in and say hey, tell them the Fat Rat sent you!”
“Professional and friendly staff focused on customer service. Highly recommend contacting them for your hardware when you start your next home renovation or even if simply updating hardware on a door, sink, or shower.”
“By far my best home depot experience ever. Stopped here for few items I needed and had to ask for an associate's help. Shout out to James, front end supervisor for the help today. He went above and beyond to get the items I needed, polite through out the interaction, patient and assisted me. Wish people were half courteous as James, made my day and thank James for me.”
“I don’t know maybe it’s just because I’m familiar with Home Depot, but they always seem to be well stocked and have most of everything you need. I just wish I could remember everything I need every time I show up cause I feel like I always forget something and then I have to come back. The prices are fair and they have a military discount so it’s not to like?”
“Today I walked into Lowes and ran into Brian. I was looking for a few items for some outside work. He actually cared about my needs for what I needed. He helped me find everything I needed. I also had some questions regarding flooring and he qalked me over to the flooring department and walked me through everything I needed as a DIY customer. I highly recommend Brian for everything you need at Lowe's because we walked all over the store. Its hard to find good help but I'm glad I found Brian. Very knowledgeable and understanding to what I was looking for and I will be back and I hope he is there. 5 Stars for Brian and the Young lady at the customer service for helping me have an amazing experience.”
“Seems like I am in this store every week. Their garden center is extensive. Hardware selection is complete. Pricing is competitive. It is also only a few blocks from our home..”
“Probably the best store for general home improvement. Not always the cleanest, but usually the best prices for non-surplus goods. Great return policy, staff has been very attentive the last few months. Wish they would stock appliances instead of delivering them. I would buy if I didn't have to wait and schedule a time. Update: I really like their return policy. It's much more project oriented than that of their major big box competitor in the DFW area. Staff is overall helpful during the last few months or so. I did talk to one employee in the electrical dept at 2220 n coit rd richardson tx about 10 am today 3/20/2026 who was helpful, but not what I would consider friendly. This is one of the cleaner HD stores I visit. I wish all of the stores had similar layout. Some things are difficult to find and I have to use my phone to locate.”
“I love to go to this place . I found Chase the customer service rep by the return department to be the best in service !I give him 5/5 . He is a gem for this Home Depot branch . Always pleasant and very helpful .”
“Last week James Marshall went above and beyond, and provided me service on top of service.I have shopped at lots of different Home Depot stores and never had someone make such an effort to help me with multiple needs. I will alway come back to this Home Depot from here on out. Thanks again James! Mark D.”
“I love Ace Hardware. They are conveniently located half a mile away from my house and always have the inventory that I need to get whatever project I’m working on done.
I also always appreciate the friendly & helpful faces! Especially gal named Kat! Shout out to you, girl!
Great store to stop by. Easy to navigate without a headache of having to go to a Lowe’s or a Home Depot.”
“Took my mower in for an oil change. The helpful guy said, is that all you need? Yes, and he took it back and changed the oil while I waited. 10 minutes at most. Great service!”
“Shakeiya is very kind and funny, we came in to get a stud finder and screws and ended up at the self checkout laughing and exchanging stories with her. From our short interaction with her I just knew I had to leave her a good review and let everyone know she made our experience more comfortable and enjoyable all around.”
“The materials feel high-quality and durable.The staff member, Brian, was incredibly helpful and went out of he’s way to help me find the right sizeThe store was clean, well-organized”
“I want to express my appreciation for Latrica at Home Depot, who provided exceptional service while processing my return. She was incredibly nice and made the return process a pleasant experience. Latrica's professionalism and friendliness are truly commendable. Thank you, Latrica, for your excellent service at Home Depot!”
“Love this store spend a lot of money here every time I go in, this time needed some sockets to keep my job going and the assistant manager turned into a mask police officer.... when last week I came in and the Gm told me I was fine without a mask because no one can force it upon someone? All I can say is it cost you money hopefully it will be different soon.”
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“I am writing to highly commend Kevin in the Paint Department. Every time I visit this Lowe's, I specifically check the schedule or ask the front desk if Kevin is working because his expertise is unmatched. He is incredibly knowledgeable about the products, but more importantly, he is patient and takes the time to truly understand my vision. Unlike many retail experiences, he is never dismissive; he listens, offers valuable professional opinions, and ensures I leave with exactly what I need. He is the primary reason I choose this location over competitors.”