The AT&T Store in Austin is known for its outstanding customer service and knowledgeable staff. Customers appreciate the wide range of products available, including phones, tablets, smartwatches, and connected devices from popular brands, as well as flexible wireless data plans. Many reviews highlight the exceptional assistance provided by staff members like Jose, Leslie, Franco, Angel, Lizbeth, and Sean, who have helped resolve various issues, from setting up multiple lines to activating devices and explaining promotions. Visitors often mention the store's friendly atmosphere and the staff's patience and professionalism. Customers have reported smooth and hassle-free experiences while receiving clear information about their options. The store also offers unique benefits, such as maintaining grandfathered plans for prepaid customers. Overall, this AT&T location is highly recommended for anyone looking for reliable service and support in Austin, making it a go-to destination for both personal and business needs.
Leslie assisted me today. She seemed very knowledgeable and courteus. As a senior citizen, I appreciate this very much. Adam
May 2024
Jose and Leslie helped me resolve an issue I'd been having for weeks with trying to get set up with 4 lines on Wireless BYOD and transferring the numbers from our previous carrier. It had been such a stressful experience before I made it to this store location, and these two knocked it out of the park in customer service.
May 2024
Super helpful, kind and well-staffed. Leslie is a great employee and solved my problem with genuine care.
