Covert Collision Center in Austin is known for its premium collision and vehicle accident repair services. They offer a range of services, including towing, dent repair, structural repair, paint, and frame repair/replacement. The certified technicians handle everything from hail damage to auto accident insurance claims, ensuring that vehicles are back on the road quickly. Reviews indicate that customers have had generally positive experiences, although some noted longer repair times, averaging about a month or more. Many appreciated the cleanliness of their vehicles upon return, often feeling like they were getting a new car. While there were a few minor issues, such as accidental scratches, the staff resolved them satisfactorily. Manuel and Nathan received particular praise for their professionalism, communication, and knowledge, with customers noting their efforts in navigating insurance claims. Covert Collision Center's team is recognized for their friendliness and accommodating service, making them a recommended choice for vehicle repairs, especially for hail damage and collision work. However, some customers mentioned that the speed of service can vary, and customer service experiences may depend on the specific staff member. Overall, Covert Collision Center is dedicated to delivering high-quality repairs and customer satisfaction.
Debbie Castillo is the BEST! Wouldn’t ever go anywhere else.
April 2024
They're really good at repairing hail damage vehicles and calling you about once every week or two for the update. However, minus one star because it can take a while (it took me about three months total) to get it repaired. Customer service can be a hit or miss depends on the department and employees' mood that day.
March 2024
Nate Ramseyer and the whole team did a great job of taking care of me. They were kind and accommodating. I would absolutely recommend them.
