Crate & Barrel in Austin, TX offers a curated collection of modern home furnishings and decor, showcasing high-quality products like furniture, housewares, and cooking utensils. The store features a variety of items, including contemporary rugs, modern lighting, and dinnerware sets, making it a popular choice for inspired living. Additionally, the store includes a Crate & Kids section, which provides nursery furniture and toys. Customers appreciate the free interior design services, curbside pickup, home delivery, and in-store pickup options available. Reviewers highlight the excellent in-store customer service, particularly praising staff members like Meredith and Fabiola for their helpfulness and friendly approach. Many customers have had positive shopping experiences, especially in the kids' section. However, some feel that the store's aesthetic can be too bland and overpriced for their tastes. While the in-store service is consistently praised, there are complaints about the national customer service line, suggesting that shopping in-store is the better option for resolving issues. Overall, Crate & Barrel is recognized for its quality products and attentive staff, making it a favorite destination for many shoppers.
My wife's favorite home goods store. And I have to admit, our home looks so much better for it!
October 2025
I had a wonderful experience with Muriel. I called with a complicated request related to a registry and she and her manager worked through it and accomplished exactly what I needed. Excellent service!
September 2025
If you are into overpriced dull, bland, earthy tones then this colorless place is for you. Everything is super nice, super good quality just dull dull dull.
