This Cricket Wireless Authorized Retailer in Austin is consistently praised for providing the best customer service in the area. Reviews highlight a very clean environment with a pleasant smell. The staff is repeatedly described as amazing, knowledgeable, attentive, professional, polite, and pleasant. Employees are noted for going above and beyond to assist customers, helping them switch services, transfer data, and resolve frustrations, making the experience quick, easy, painless, and less stressful. Specific commendations mention the manager and team members for their exceptional service, treating customers as valued individuals rather than just a sale. The location is considered a shining example for the company, with staff seen as a true asset. Customers express they will travel out of their way to return due to the outstanding treatment received from the moment they enter until they leave.
Amazing store manager & employee, the services I wanted was quick and easy. I had a good experience in this location. Every time I walk in there is always an amazing smell, very clean environment, great customer service. 10/10
April 2024
Wow hands down the best customer service I’ve seen in a while ! Elvira was so knowledgeable , attentive on all of my concerns! She helped me switch to cricket after being with t-mobile for a few years. She helped me transfer all of my contacts, pictures, apps no issues . Thank you Elvira we will definitely be coming back... read full comment
November 2023
Dora the manager help me get My new phone today by far the Best customer service with the help of Matilda thank You ladys ..
