Store lacks quality customer service and communication.GM Annette was unwilling and unable to resolve defective furniture. Conversation for attempted resolution went in circles.It’s clear in these other reviews this is a recurring problem.Trying to gaslight customers into thinking their concerns are nonissues is ridiculous.
March 2022
We worked closely with Erin Till, she was fantastic! Very responsive and detail oriented. She helped us find a great new couch for our home. It was delivered on time and we just love it! We would certainly stop by DWR for any new home furnishings.
April 2021
We had a great experience shopping today with Ashley! Super nice, helpful, and accommodating. We needed to defer delivery until our new home build is completed and she went above and beyond to help!