Firestone Complete Auto Care in Austin, TX, located at 3609 W William Cannon Dr, has built a reputation for honest and reliable auto service since 1926. Customers appreciate the comprehensive solutions offered for all types of vehicles, including tire sales, oil changes, brake inspections, and engine repairs. The staff, notably a team member named Dale, is known for their straightforward approach and helpful, courteous service. Many customers have been returning for years, trusting the shop for timely, honest work and competitive pricing. The store is praised for its excellent customer service, even in last-minute situations such as tire repairs just before closing or emergency assistance after tire damage. The team often goes above expectations, helping customers with courtesy and kindness, and ensuring they leave satisfied. Customers also value the shop’s honesty, as staff provides facts and options without a hard sell, making it easy for vehicle owners to make informed decisions. While some mention occasional issues with tire and battery durability, the overall experience remains positive. The shop’s long-standing presence and dedicated staff make it a trusted choice for auto care needs in the South Austin area.
Dale L. was kind, knowledgeable and helped me out with my vehicle repair. Highly recommend this location specifically. He’s been there 20 years and his dedication shows in how he treats customers (small or large ticket) I’ll be back for sure. Thanks Dale.
August 2026
Extremely good customer service. Courteous, friendly, informative and timely service technicians that do excellent work. I am always kept updated on progress of car and I feel valued.
August 2026
Exemplary Customer service, installation and courteous front staff.
