Firestone Complete Auto Care in Austin, TX has built a strong reputation for providing reliable and friendly auto care services since 1926. Customers appreciate the professional and relaxed atmosphere, with staff who keep them informed throughout the repair process and answer questions patiently. Many reviews highlight the excellent customer service, noting that there is no pressure to purchase unnecessary items and that staff are upfront and kind, which helps ease stressful situations. The manager, Rhone Blanton, is frequently praised for his friendliness and helpfulness, making customers feel comfortable even without appointments, including on Sundays. The shop offers a wide range of services, such as oil changes, brake inspections, tire sales, and repairs, including wheel alignments and engine work. While most services are performed efficiently and satisfactorily, some customers mention that wheel alignments can sometimes be rushed and may not always be perfect. Many customers are willing to travel from nearby areas like Bastrop to visit this location because of the quality of care they receive. Overall, Firestone in Austin is seen as a trustworthy place that provides honest, quality auto care with a focus on customer satisfaction.
Mike at Firestone did an excellent job. He had great customer service went above and beyond to make sure we got the tires we wanted. Will definitely recommend and be back. only had one tire in stock went out of their way to get the other three from another store and still had our car in and out and less than two hours.... read full comment
April 2025
Excellent Customer service! Kept me informed every step of the way,to my repair work. No pressure to purchase something I didn't come for. A relaxed atmosphere and would definitely recommend Firestone to all Americans who just want the truth and quality service.
March 2025
Always get my work done at firestone, and I buy my tires there
