Grainger Industrial Supply in Austin is a reliable one-stop shop for industrial and hardware needs. Customers appreciate the helpful and friendly staff, including Constance, Tomas, AJ, Bill, and Cordney, who provide excellent customer service and assist with product choices, returns, and invoicing. The store offers convenient options such as online ordering with same-day pickup and after-hours service by calling 1-800-CALL-WWG, even during nights and weekends for a small fee. Customers have found it particularly useful for specialized items like HVAC parts, often difficult to find elsewhere, allowing them to save money and repair equipment themselves. The staff’s attentiveness, knowledge, and patience create a positive shopping experience, making customers feel valued and confident in their purchases. Overall, Grainger Austin is praised for its quality service, quick assistance, and wide availability of products, encouraging repeat visits and trust in their team.
Ordered a motor to be picked up at this location. I wasn't able to make it until 10 mins before closing and Michelle and the rest of the guys were extremely helpful and corteous. Got us loaded up and on our way quickly, despite our lack of information on the order. Very grateful.
July 2026
Gotta love Grainger. I don't need them often, but when a capacitor went out on my pool pump, I headed straight to their door. I have made the mistake before of ordering one from Amazon, only to have it fail quickly. The Dayton capacitor is built much better and costs the same as the Amazon junk.
July 2026
I have to go to here twice a week for a local BBQ restaurant and every time Michelle has excellent customer service!
