Maund Imports receives positive feedback for its staff, who are described as amazing, awesome, responsive, professional, and communicative. Customers highlight a concierge-level of service from employees, noting they feel valued and experience smooth, quick, and efficient transactions. The service department is acknowledged as busy but solid, with a team that provides excellent customer service and great quality work, keeping vehicles in optimal condition. Some reviews mention a very fast and smooth car-buying experience. However, there are noted challenges within the service department's updated model. Some customers report a less than ideal experience, citing long wait times for appointments and confusion over how appointments are handled. Feedback indicates that communication could be better and that the current process for normal services, which often requires waiting in line without a guaranteed appointment slot, does not work well for everyone. The physical waiting room is described as fine but not the nicest, though a remodel is in process. Overall, while many customers are very satisfied and plan to return, there is a desire for the service department to honor set appointments and improve clarity in their procedures.
Amazing staff, worked with Juan who helped me get exactly the vehicle I was looking for! This is my second vehicle with them and I will absolutely be back!
January 2022
I've been in this place two times, and I don't have anything bad to say..quick service, excellent customer service, great quality service. My Jetta is in optimal condition!
December 2021
the owner give 5 star to hit man so i give him 5 star too
