Randalls, located at 5311 Balcones Dr, Austin, TX, is a well-loved grocery store that feels like a large convenience store to many shoppers. Known for its friendly and courteous staff, Randalls prioritizes customer service, ensuring a welcoming atmosphere where employees are eager to help. The pharmacy team is highly praised for their assistance, making it a reliable spot for prescriptions and immunizations. Shoppers appreciate the bakery, which offers a variety of delicious pastries, custom cakes, and an Order Ahead service for convenience. The deli is also a highlight, providing an array of party trays and platters. Customers can find a solid selection of meat, seafood, and fresh produce, with the store often featuring great sales, especially around holidays like Thanksgiving. Randalls is recognized not just for its products but also for its integrity and customer care. One shopper shared a heartfelt story about how staff went out of their way to return a lost wallet, showcasing the store's commitment to honesty and community values. While some wish for lower prices, many feel that the sales and overall experience make Randalls a preferred grocery destination in Austin.
I ordered 5 items through Uber Eats. When the delivery driver arrived he brought 50 items. I was able to take the extra items back and get a refund. Sergio in the go shop and the customer reps were extremely kind and helpful considering this mistake was not theirs. 10/10 for customer service.
February 2026
Very nice store!! Employees are really helpful and friendly. I enjoyed shopping here
August 2025
I love this place when I don't want to go to a far supermarket. All the workes are nice and friendly. It's easy to find something that you want. The prices are okay.
