RBFCU - North Austin is a helpful and professional bank with a friendly staff that treats customers with respect. Customers often find that both inside and drive-thru lines move quickly, making visits efficient. The bank offers great interest rates, which many customers appreciate, although some wish their savings certificates percentages were higher like those offered by online banks. Longtime members have praised the bank for its excellent service across various loans and accounts, including house and car loans. The staff is consistently courteous and customer-friendly, making members feel valued. However, there have been some challenges, such as initial issues when opening personal checking accounts, though these were resolved quickly and satisfactorily, reinforcing trust in the bank’s customer service. One area of concern involved handling estate matters after a family member’s passing. In this situation, the bank's guidance was lacking, leading to confusion and stress. Despite this, the bank's management responded positively, offering apologies and corrective actions, which improved the experience and resulted in a higher rating. Overall, RBFCU - North Austin is viewed as a reliable, professional, and helpful bank, with a strong focus on customer service and community trust.
The staff at this Bank is very helpful. The lines both inside the Building and Drive Thru usually move very quickly. Wished your % percentage S was more like the online Banks for savings certificates etc nevertheless good 😌 Bank.
October 2023
Best friendliest Service ever. Will always go to this branch. Johnathan always help with a smile and super nice. Great
July 2023
Very helpful and knowledgeable. I recommend this bank. Safe and clean. Tellers very friendly.
