Staybridge Suites Austin Northwest by IHG offers a comfortable and welcoming experience, featuring clean and spacious rooms designed like studio apartments with kitchenettes, sofas, and king-size beds. The hotel staff receives high praise for their friendly service, with particular commendation for the front desk team and specific individuals who go above and beyond to assist guests. The property is conveniently located, providing easy access to popular areas like the Domain and Downtown Austin. While many guests enjoyed the breakfast options, including various egg styles and cold items, there were some complaints about the kitchen and breakfast team, particularly regarding the availability of oat milk and cold coffee. Maintenance issues, such as hot water outages and slow water flow in showers, were noted, but staff responded positively to concerns. Some guests experienced cleanliness issues in their rooms, with reports of dirty windows, dust, and bugs, leading to mixed reviews on housekeeping. Despite these drawbacks, the overall impression of the hotel remains positive due to its amenities, including a clean laundry room and free usage of machines. Guests appreciate the value for the price paid, making Staybridge Suites Austin Northwest a potential choice for travelers seeking a cozy stay with good customer service.
Excellent service from the receptionist, Angelina—very friendly and attentive.
June 2026
The front desk lady Jay is very wonderful and nice. Will definitely come back again!
June 2026
Rooms are fine. Breakfast is fine. Pool is fine. 3/4 dryers don’t work. Generally nothing exceptional. It’s a place to sleep. Previous trip I didn’t notice any odors, but this trip definitely lots of weed on the third floor.
