UFCU is dedicated to changing lives and strengthening communities through a range of financial products, services, and education programs. As Austin's largest locally owned financial institution, it serves members with a commitment to fair and honest practices. Reviews highlight the outstanding customer service and professionalism of the staff, particularly at the downtown branch on 7th and Lavaca. Employees are described as courteous, kind, and knowledgeable, making each visit a pleasant experience. Members appreciate the personalized attention and guidance provided, especially regarding transactions and funds stability. The supportive atmosphere extends to all employees, who ensure every interaction is positive. Overall, UFCU is recognized for its exceptional service and dedication to empowering its members.
The staff I talked with was very friendly, patient and helpful. I got my check cashed and learned how to use a machine there. Really appreciate the service.
August 2023
Best customer service, excellent staff. Kind, considerate, extremely professional & knowledgeable. BEST BANKING EXPERIENCE I have ever had.
May 2023
The ATM I used was polite and fulfilled my every need with alacrity. The only problem was that it asked me if I wanted to use English or Spanish, and since I identify as an English speaker, I thought the question was a bit unwoke.
