This Verizon store in Austin offers a range of services for mobile, 5G home internet, and business needs. Customers can visit in person or shop online, with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. The staff is known for their helpful and friendly attitude, providing excellent customer service. Customers have praised employees like Christopher, Aaron, Anisa Musey, Harrison, Elizabeth, and Cristian for their knowledge, patience, and willingness to assist with various issues, from setting up devices to trading in phones. Even when faced with problems like activation or trade-in difficulties, the staff members are patient and quick to resolve issues, making customers feel well taken care of. Many appreciate the staff’s professionalism and speed, often fixing problems in less than 10 minutes. Overall, the store is highly recommended for its helpful staff and efficient service, providing peace of mind and positive experiences for customers, whether they visit in person or shop online.
Harrison went above and beyond to get my issues taken care of and made sure everything went great. Great employee
March 2024
Super helpful and kind manager and specialists! I had trouble with upgrading my phone on my end, but they were understanding and very patient on both of my visits.
January 2024
I worked with Anisa Musey to set up my daughter with her Apple Watch line. My daughter was ecstatic. Anisa was helpful, courteous, friendly, and knowledgeable. Can't say enough good things. Best retail specialist I've worked with at Verizon EVER. Give Anisa a raise!
