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“Wow, Emery is super awesome, I honestly didn't know what to expect when I came into this Xfinity location but Emery helped bring down my anxiety. I am thankful, Kem the Store Manager was very informative as well. Thank you ladies.”
“Excellent and Outstanding customer service!
I was greeted right at the door with bright smiles!!
I loved their attitudes and wasn’t rushed. The agent was knowledgeable of all the questions I was concerned about!
Thanks for the great customer service!!”
“Elvis came and fixed our WiFi connection and notified me about the problems with the fiber optic cable and informed me the cable is bad so he sent maintenance out to fix the cables!”
“Oscar is literally the most amazing person ever!!! I have been fighting between customer service and lake Jackson location this morning to get my phone situation figured out and this man helped me in a matter of 20 minutes!! This man is absolutely amazing and actually LISTENS to the customer and does everything in his power to help! I absolutely have no other words except he is amazing!! Given I been fighting this issue since 7:30 this morning and it’s now 10:30 Thank you so much Oscar!!”
“Harry was fantastic!! He helped me and my wife buy new phones and provided best in class service. I will definitely tell everyone to come see this store if they need help.”
“Ramiro and Nick were amazing just to came in to check store and they were nicely greeted me and offered me cold water but I was good I see good people are working inside differently coming back”
“I had a decent experience when I visited. The place was pretty clean and all my queries were managed very well by the staff member Lyla who was there at the time.”
“Darian the District Manager was very helpful and helped with getting me a great deal and promotion to help me walk out with a working phone and great deal for a free phone and he showed me how I was saving more and getting more after his reviewing my bill. Thank you Darian!”
“Daniela and Matthew were amazing, they helped me with my phone and were extremely patient and supportive. Come see them for help they won’t disappoint ????”
“I visited this store last month after I had a very disappointing experience at another T-Mobile location, James was very professional and was able to help me out, he even went above and beyond to try and mend the mistake the other store made. This is not my local store but I’ll definitely be making the drive next time I need assistance. Great store!”
“Loved the store service and how the Rep and his manager helped me! Ray and Jumanji are the best, what an awesome store!! Just got the A15 5g service and everything, love them!!”
“Great customer service.i went there for my phone fix and Alex give me excellent deal that I couldn't deny.i purchased my new phone and he help me transfer My information from old phone to new phone. I recommend this come visit this store”
“This t mobile store is the best. I went to get my new phone and was in and out within 20 minutes. Customer service was impeccable. Thank you Elmer Vidal for setting me up with my new phone. You are the best.”
“This young man is a great asset to the company. He took his time to explain everything word for word, and I’m definitely coming back to buy more phones for the company. Thank you Bryant <3”
“I am at the T-Mobile store on Western and Shepherd, Texas and had a real problem with my phone and Matthew here has been unbelievably fantastic. He should be managing a store. He is so patient and so good and so wonderful that I’m so glad I got.”
“I’m really pleased with the service I received from Elda. She was exceptionally patient and walked me through each step with clear explanations. Her knowledge and willingness to help made a huge difference. It’s rare to find customer service this great.
I’m a new customer and I want to express my appreciation for the outstanding customer service I received. The representative was extremely knowledgeable and patient. Thank you again Elda, for making the onboarding process effortless.”
“My experience was incredible from beginning to end. The representative Yvette was very attentive and helpful. She went above and beyond to get everything set up for me. Would definitely recommend.”
Open 24 hours
9801 Westheimer Rd # 409, Houston
Internet Service Providers
“Veronica has been nothing but patient and helpful, the whole team at World Cinema have helped me so much as I settle into my role as head of maintenance at my local hotel. I’m grateful to have such a knowledgeable and easy experience with them!”
“Love this location!Marquis answered all my questions and Christian is amazing as well. T mobile is the absolute best. I even plan to bundle/upgrade my phone and get internet!”
“This location is amazing!! I was having issues with my phone that kept going out of network. I went to two other Verizon locations and they were not very helpful. I am so glad I came to this location! Ivonne and Enzy are the best! They resolved my problem, and made sure I got the best offers available to me. I really could not recommend this location more. I am not one to ever leave reviews for businesses unless I am impressed. Everyone here is extremely helpful and they deserve the recognition. Thank you, Ivonne and Enzy!! I will always come to this location from here on out.”
“Amazing place super clean and really helpful. The customer service here is excellent especially Lidia she helped me a lot with the new promotions and helped me walk out with a phone !!”
“Victor and Mark were very helpful getting me all set up! Went in for one phone and ended up getting two lines and internet (switched from ATT) I don’t regret my decision at all! Great customer service”
“I was assisted on my new journey of getting my own phone plan and John. The long haired hip fellow assisted me throughout the entire process.
He did an excellent job and I was left dumbfounded by all the new things T-Mobile had to offer. Thanks to John, I got a new IPhone, and a few accessories to go with it.
I truly appreciate the whole team there and that location above all other T-Mobile providers. Great job everyone and thank you.”
“Great customer service. Made sure I understood everything about my service. Went above and beyond my expectations. Thank you Gaby and Irwin for all of your help.”
“It's incredible how one person can change your thoughts about the company's reputation or make you think it's time to change the company. First, I went to the Westheimer location Galleria, and the person who tried to help me was very loud and started giving anxiety attacks. He said he has been in business since 2011 and wanted to provide me with unnecessary details, which was not helpful. I pu my phone and left. The next day, I went to this Hillcrodt location, which completely changed my mind. As soon I walked in, Jorge said Welcome, wrote down our business account, and asked me to wait for the tech help. I looked at all the salespeople helping people with patience and a smile. Mak helped me, and honestly, within a few minutes, he explained all my concerns and gave an honest opinion. He offered me a few options to resolve the problems. It was a pleasant experience, and since this is a business account, I need to talk with other members. I will go back on Tuesday and get the new phone. Mak thank you again you sure did saves our business account, and we would love to stay with T Mobile for a while. T mobile is lucky to have you. I highly recommend this location, and please ask for Mak or make an appointment if he is busy.”
“Thanks for the good serviceI came to the store my service is not working well he check my account update my Sim card after that my internet is working good. I am happy and bring my family to that store also. recommended”
“I had the most amazing experience with nat and YoYo. I was in a crisis with my brother who’s blind and his phone wouldn’t charge. They assisted me and got me going and my brother has a new phone. I can’t thank these to ladies enough. They get a 30 out of 10. They deserve a big cudos!! Thanks again ladies!!”
“The very best store to go to. Being a Boost customer for 7 years and the guy that works there is by far the most helpful and very detailed on what the best promotions are, unlike other stores who don't know why they talking about. Highly recommend”
“I had a great experience with Bryonna. She made everything easy and was very patient. Wonderful customer service skills, If you have to stop by ask for Bryonna. We need more people like her :)”
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“This is actually an awesome location. Everyone is cool, laid back, knowledgeable, and most importantly helpful. Whenever I need a T-Mobile item I go to them even if its a little out of my way. I've been to a few other locations and I can say for sure that this is the BEST one that I've visited.”