“The manager, David Garcia was extremely kind and so helpful. Even when the stores are crazy busy and pact he does his best to help each customer to the best of his ability. Amazing management and they are very cleaned and organized As well highly recommended ?”
10AM - 6PM
6191 Hwy Boulevard Ste 103, Katy“Absolutely come here to Nadie! I had the best experience with her, she has fixed my phone twice and it has been an amazing experience both times. She was so accommodating, and walked me through every step it took it fix my phone. She provided pictures throughout the process, and really took the time to explain to me what was happening. She is so quick as well, she fixed my broken screen in 15 minutes, as well as water damage, and a broken battery in 2 hours. I would highly recommend this place.”
10AM - 7:30PM
9722 Gaston Rd suite 120, Katy“Very very cool people. Very quality fixes- repairs last very very long times, and repairs do not take long at all. I can sit in my car for 20 minutes and have my phone fixed while I go get groceries. Highly HIGHLY recommend. 10/10 Thanks!”
“I lost my SIM card after an overseas trip. The young lady helped promptly to introduce and install a new e-card for me. She was very friendly and informative the whole time. I am very happy with her service”
“We have been a regular customer for several years. Owner is incredibly sweet and services are always top notch. Pricing is very reasonable; on phone cases and the fixes that always happen with kids and tablets/phones. Highly recommend!”
“A few minutes before closing, we had an emergency visit to this store. It was a strenuous situation that we tried to rectify on the phone, prior to going to the store. Much to our suprise, we lost internet when we sat down to watch a movie as a much needed stress reliever.My friend's husband recently passed away. Since he did everything, I have been helping her learn to pay bills, do car maintenance, navigate difficult banking and business decisions, sell a houseful of items, a house, cars and much more.Even with help, it has been an overwhelming and at times, exhausting journey. Hence, we decided to watch a movie, to relieve stress and enjoy some laughs, only to discover the internet was out because was unpaid for months. She had no idea.When we called customer service, we had to speak with several representatives. Nothing could be done. She did not know his passcode or security question answer.Upon arrival at the store, we were greeted by Luis. He was gracious and kind, as he listened to our predicament. He was assisting another client. He introduced us to Fabian. Fabian immediately took charge of our challenging situation with grace, ease and humor. This was a tremendous help and relief for our strain. During a portion of what was needed to rectify our difficult situation, he brought in his manager, Rolando. Rolando took charge of the portion only he could do. As with Luis and Fabian, we we treated with graciousness, and excellence and competence that was incredible.They closed at 8. It is 9 P.M. They are still helping us! And...with such grace and joy. It is so rare to receive excellent customer service any more, even within normal business hours. I have never experienced EXCEPTIONAL customer service like this...ever.Trust me when I say, if you want excellent in person customer service, you will never regret walking through these doors.”
10AM - 7PM
5650 Roberts Rd Ste 200 Bldg B, Katy“This store location and employee "Daisy" was really helpful with my phone problems and also gave me great service I would highly recommend her and the place located on hwy 90 katy tx for all my cell services and future phone ugrades!!”
“Great customer service and everything well explained as an Authorized Dealer for Metro by T-Mobile. I switched from Boost and got my iPhone 11 with my Metro Bundle! Walked out of the place with all my accessories for my new phone thanks to Jesus.”
10AM - 7PM
9722 Gaston Road, Katy“The owners are awesome! They are quick, friendly, and they have many offerings from fixing computers and phones. They sell phone accessories and it's a small family business in Katy. Important to support small businesses! Plus the prices are affordable.”
“Faraaz was really helpful and patient and sold us on the best products the store had to offer through his extensive knowledge, will definitely come back if hes in store”
10AM - 7PM
6727 FM 1463 Ste 190, Katy“After spending countless hours on the phone with someone who didn't speak English, & chatting for hours with someone who didn't understand my issues, I am so thankful for Jazz, and I think the Manager's name was Elaina. These ladies fixed my issue with billing in no time! I had prepared my paper trail and one phone call later, it was fixed! From now on, I will ALWAYS do business with Verizon IN PERSON! Thank you ladies, I really do appreciate you both!”
“I was there with my brother to fix his iPhone 13 and Philex the store manager helps us out with finding the store to fix the iPhone and helped us out a lot! We appreciate you Philex!”
10AM - 8PM
801 FM 1463 #400, Katy“I was stuck in a transition from Sprint to T-Mobile with the T-Mobile buy-out. Apparently, I was also paying way too much for stuff I do not use. Andrew at this store was very patient and straight-forward with what my options were. The process was seamless and very much appreciated. Thank you, Andrew!”
10AM - 8PM
5730 Hwy Blvd, Katy“Have been to this location several times for trouble shooting and buying new phones. Customer service is excellent Alex is very helpful always friendly as is any other staff I’ve dealt with. Go check them out you won’t be disappointed.”
“First let me say with All My Soul???????Sarah and Alex Are My Super Customer Service Agents???????????Incredible and Caring Professional, Fast and Efficient, Eye ever dealt with in Any Business, As Long as There At Verizon Eye will be Bacc, Sincerely ??????????Thee Greatest Sarah and Alex ???????????OMG Thank you ?? ?From My Heart to Yours?????”
“Ramiro and Maria are an amazing team! They are truly a dynamic duo. Ramiro saved me a tone of time and money! I highly recommend this location. Lots of cute accessories for your devices and a great selection of phones too. Top tier service!”