The Verizon store at Katy offers a range of services for mobile devices, 5G home internet, and business needs. Customers can visit the store in person or choose to order online for pickup, free 2-day shipping, express lockers, or same-day delivery where available. The staff at this location are often praised for their helpfulness and friendly attitude. Customers highlight employees like Diego Moreno, Sandra, and her manager Sarah for their patience, willingness to accommodate requests, and excellent customer service. Many reviews mention how staff go above and beyond to make transactions quick and easy, even during busy times like lunch. The store managers, such as Que and Moe, are recognized for their attentiveness, knowledge, and ability to resolve issues effectively. One customer shared a story of being overcharged for five months and praised Que for her dedication in helping resolve billing problems and contacting the right departments. Overall, the store is appreciated for its helpful staff, good service, and efforts to make the customer experience smooth and satisfactory.
My experience was wonderful and everyone in the store was amazing
February 2026
Excellent staff! From the beginning to the end of my visit everyone was very welcoming and helpful! I came in with a 13pro max and left with a brand new 17 pro max! extremely pleased with my new phone and perks that came with my line! Loveeee the team here at the fulshear location.
January 2026
We are new customers and our devices were stolen in shipment. We were very frazzled and stressed about the situation. Mo took great care of us and got all set up with new devices.
