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“Mar and Nakeisha both made sure I was attended while having a full store. Made sure I got exactly what I needed and met all my wants and necessities. Made sure I got a good deal for my myself and my kids devices. Definitely recommend coming here and asking for either Mar or Nakeisha. :)”
“I can’t recommend this shop enough. The first time I called, I was still shopping around and genuinely unsure what to do with my phone. I didn’t know if it made more sense to sell it, replace a part, or do something else entirely. Instead of pushing me to come in or trying to make a sale, they actually walked me through all my options in a really thorough way. They explained their pricing clearly and also helped me understand what different repair paths mean cost wise depending on where you go, so I could make an informed decision. That level of transparency really stood out and made it clear they weren’t just trying to get me through the door.
I’ve since been there twice for repairs, and both experiences were great. Everything was fast, transparent, and affordable. I’ve never waited more than 10 to 15 minutes in the waiting room. The second repair was more involved, but they were upfront about the timing. I dropped my phone off, came back about an hour and a half later, and it was ready. When I later noticed a small issue and brought it back, they took care of it immediately with no hassle and no complaints.
The space itself is quaint, and they usually have something funny playing on the TV, which is a nice touch. If you’re looking for honest people who clearly explain what you’re paying for and why, this is the place. I’ll absolutely keep coming back here as long as I live in the area.”
“The woman at the counter today was very knowledgeable, helpful, and personable. I received excellent customer service and would be more than happy to do all my business at this location where I know my needs will be met with efficiency and kindness.”
“I go to this location regularly. The guy who works there has always been genuinely friendly, nice and helpful. It’s nice and refreshing because there are some at other places who won’t greet you, say thank you or anything. I’ve had the best experience with Cricket!”
“Denise went above and beyond. She has excellent customer service skills. Denise was really helpful and explained everything so i could understand her.Lily was also helpful on the phone”
“Great customer service! Was greated with a smile and helped immediately. Luis was great help! Had a great experience and will definitely recommend this cricket store!”
“Katherine helped us so much the other day I promised her to answer the survey I received but I also wanted to give her a review , she has a very outstanding customer service I would totally recommend her to any friend or family member. Thanks again”
“Jesus was on point from beginning to end. Wait time was 45 seconds!?? Got exactly what we wanted! Saved a significant amount comparing apples to apples! The only way it could have been better is if it had been free?”
“I received excellent customer service today when I came in because my text messaging was not working. They were able to quickly figure out the problem and get me on my way.”
“I have been with cricket for a year now. Luz has always been so nice and helpful every time I come in. I’ll mainly keep coming back just because of her customer service. I really recommend this location for your phone bill needs or upgrades.”
“My mom came here I can't thank the staff enough for their help come here if you ever have an issue with your phone great service they will greet you with a smile . Thank you so much ??”
“(Translated by Google) The girl helped me a lot with my new line and activate my phone thank you very much(Original)La chava me ayudó mucho con mi nueva línea y activar mi teléfono muchas gracias”
“Went into the store recently due to an issue with upgrading and activating a new phone. Liz was amazingly helpful. Despite a harsh encounter with customers who were just ahead of me in line she maintained patience and a can do attitude. My issue took awhile to resolve but she deftly juggled that with friendly and helpful service to those who came into the store while also making sure that I wasn't forgotten. On top of resolving my issue activating my new phone she also went out of her way to resolve a secondary issue that I wasn't aware of. Kudos times ten for her! I hope that she gets recognized by the stores management and is rewarded appropriately. Thank you Liz.”
“Well, I inadvertently created a big problem with my iPhone resulting in calls and texts that didn’t land. Max Hoffman did a wonderful job of resolving the issue. During the hour long interaction, his professional, persistent and patient demeanor impressed me.”
“The staff at location on HI35 and Stassney were awesome. They were very helpful and caring. But the staffing on Congress and William Cannon were no help at ya'll. I went to apply for a progrom to lower my bill and they told me that i had to come back tomorrow. They seen like staff that don't go out there way to help people.”
“We were visiting a few cricket wireless stores and honestly they were all very unhelpful and didn’t seem very happy to be there. We walked in here and we were greeted with smiles and knowledge!
Very happy with the customer service and enthusiasm of Karen- SO helpful!! She was so on it and informative of the phones and plans so we felt we made a very well-informed choice.”
“I placed an online order went into the store and picked up my phone. The only problem I had was when I paid for it online, my phone service went off on the phone I held my hand. Other than that , I was in and out with a new phone in less than ten minutes.”
“I had to replace my phone and had a great experience thanks to Robert the store manager. I even witnessed a disgruntle customer he was very rude, childish and started calling Robert demeaning names. To be honest I would have lost my job but Robert stayed professional, kept calm and tried to explain store procedures. I was really impressed with Robert’s professionalism. I would recommend the Verizon store to everyone. The service is top notch, the store is clean, and the reps are very knowledgeable of their products.”
“I have shopped at Manny metro stores before but this one by far was the best. A employee named Anna was very knowledgeable of the products customer service was great.I stoped by the same store several weeks later and Andrew was very helpful with information regarding cell phones from other providers to switch services to metro .BEST METRO PCS EVER”
“I went a month ago and the young lady Leslie was amazing she helped my mother switch with great prices and deals she helped tremendously as far as talking to the other party getting info she needed and also helping her get a program to lower her bill since she’s elderly and is retired on the fixed income I recommend her ? percent and also this location!!”
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“Had an issue with my iPhone showing “No SIM” and couldn’t figure it out. Craig jumped in and quickly got it fixed! Super helpful, professional, and friendly. Great customer service all around – really appreciated the support!”