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“I just want to thank Mrs.Travis for going above and beyond by helping me figure out where my “lost” package was. As the shipper, I was extremely frustrated thinking the package was lost. Thank you for calling me back to confirm where the package was.”
“I receive mail here, packages here, and send packages here. The staff is amazing and very helpful. Luisa and Paola are always friendly. I enjoy the staff much more than the employees before them! I think some customers get angry and leave bad reviews about things the staff has no control over, like lost packages in foreign countries, etc. I’ve never had anything but good experiences at EaglePostal Center!”
“Went there for a passport appointment and had an excellent experience. They were helpful, polite and knowledgeable. 4 stars because the appointment started later than the 15 min alloted to the appointment but it happens.”
“Women who works the front desk was so helpful and patient with me. I didn't know what I needed to do in order to ship out a gift. She took time to make sure I wasn't over paying for the shipping, which I appreciate so much!”
“(Translated by Google) Excellent service, very fast and reliable...Excellent service, very fast ando reliable(Original)Excelente servicio,muy rápido y confiable...Excellent service,very fast ando reliable”
“It’s in the parking garage on the P1 floor. Sooo convenient because there’s plenty of parking. Though you have to pull a parking ticket, it’s free the first 60 mins.Fast, very kind, easy!”
“I want to publicly say my gratitude to the team of people here. I was having issues with my mail due to the lack of MY understanding. I placed a change address form at another location because it was where I thought i should have, only to find out it was the wrong location, and the new address was I was forwarding it to, was the wrong address as well. There was some other struggles as well. Long story short everyone from the front to the back helped me understand and get all this straightened out. I was so happy and appreciative to everyone! They didn’t have to pull each other in to help me understand. They were busy with other people and their staff got them in and out in a timely manner. I was so impressed! Needless to say, I hate I will have to go to a new post office when I move but I hope their staff is as patient, friendly, and knowledgeable. Thank you Crew! Sincerely 1521 Framers Branch”
10AM - 4PM
400 N Coit Rd Ste 1975, Richardson
Post Offices
“The absolutely BEST Post Office in a hundred mile radius!
I've been their client for over 12 years now, and although I've moved recently, I keep bringing my mail to this post office to send out.
Being an artist, I often send mail in envelopes that are painted, or designed to the specific aesthetic liking of the recipients, and often I address them in a fancy calligraphic script. When I mail them from this Post Office. they always reach the recipients in matter of days and in perfect condition! Always! (Below I attached some photos with examples of some of the painted envelopes that I sent out, the visible addresses on the photos are not the actual recipients', and the real addresses are covered to protect the privacy of the recipients).
Avis is the kindest, most courteous, knowledgeable, and helpful clerk you can ever meet. He helped me with finding the most effective way to send mail to my friends around the globe, and even the envelopes that I send to the other side of the planet - to Japan, Thailand, and the Philippines - always reach their recipients in a timely manner.
Last year I was sending an envelope that was not only painted, but was also decorated with silver glitter spray, and on top of that I could not write the my actual return address, because that piece of mail was being sent to my little grandson from Santa Claus, so the return address said ''From Santa Claus at the North Pole''. The letter inside was hand written and also decorated with a painting of snowmen and glitter. There was a chance that this very special mail would be rejected by the postal service, or would not be able to be delivered as such.
But Avis came to the rescue, accepted my Santa letter, and the next day, my Grandson received the Santa letter, retrieved it from the mailbox with much joy, cheer, and glee, and holding it tightly, with a big smile on his face skipped all the way back to the front door. The following week he prepared cookies and milk for Santa, and left carrots on the front lawn for Santa's reindeer!
This location offers PO Boxes, self-serve mailing & stamps buying station, and is well accessible for clients in wheelchairs.
I highly recommend this Post Office for all your mailing needs!”
“There is no reason that this location does not have a five star review. I come into This location, multiple times a week mailing my packages and every single time I have been greeted with a smile and amazing customer service from Mr. Warren, Adrienne, Helena. And I have truly enjoyed coming here. They make shipping packages for my very busy business super easy not to mention I have never had a package go missing or an issue with any of my packages. I’m truly in shock that this location does not have five star review. However, I do want to take a moment to say thank you so much to the staff for always giving me the best service and handling my packages with care. Your effort does not go unnoticed. You all truly work fast, deliberately, and with a smile on your face every single time. Thank you so much for all that you do! Love, MOODY.”
“The workers at this post office are outstanding so very, very nice and efficient. it is very refreshing to meet people who like their job. So unlike our other Lewisville post office. Some of those employees go out of their way to be rude...”
“It was a Friday afternoon about 3 weeks ago. Not that many people waiting and only 2 or 3 USPS staff helping people. I just had to get an envelope and had to mail something locally in Dallas. At my turn, the lady handed me a prepaid envelope and even advised me to not write my (From) address too big in the back, rather very small on top of where I had written my (To) address. This too avoid the delivery machine scanning and having it accidentally marked back to me for delivery, instead of the actual address.
She also didn't had cash with her but in this day and age, I didn't mind at all paying my $0.88 through credit card. Our exchange was very cordial and the staff was very polite.
Entering and leaving the post office, it just reminds you of the glory days when post office had a critical role in our lives. There's a huge area with lot of mailboxes, which was empty and bore deserted looks. I wonder if people still use mailboxes as they used to at one point in time.
All in all the experience was good and I was done with really quickly.”
““I had an excellent experience with Ms. Kalosha at the postal service. She was very kind and attentive, taking the time to explain everything clearly. Her customer service was exceptional, demonstrating professionalism and a genuine willingness to help. Without a doubt, a great example of quality service.”
“I don’t know what these bad reviews are on about, but I went today Friday the 24th and Regina helped me. No line, no wait. She was so helpful, beautiful, and classy. Sent my letter with ease and asked kindly if I needed anything else. I will definitely be coming back to this location.”
8:30AM - 5PM
8604 Turtle Creek Blvd, Dallas
Post Offices
“This location HAS A SELF SERVICE KIOSK. I’m realizing not all postal stations have them. There is ample parking here and it’s in a wonderful location. The staff is quick and polite”
“The clerk was helpful and quick. We also had no line this morning, which does not always happen. Good service here, and plenty of postal supplies if you need those.”
“Amazing customer service. I rushed there right before closing and they still took care of me. I was sending gifts back home and they were very understanding. Thank you so much again.”
“Just some amazing people working in here. My husband delivered a package with a different name and Pamela, Tyson and Rockhill ensured that I got the package right away instead of delivering back it my husband.
Amazing work ethic. And they are very respectful as well.
Now I understand why USPS is the best mailing service.
Thank you Pamela, Tyson and Rockhill. Appreciate your help a lot!”
8:30AM - 5:30PM
194 Civic Cir, Lewisville
Post Offices
“I come from Carrollton where Josey USPS manager refused to assist with a forwarding problem so truly appreciate how the staff here is so attentive and keep the line moving. Doesn't deserve the rating it has based on mail service, not this location”
“The clerks here aren't overly friendly, but they are always polite and quick at their job. If you want a no-nonsense,get the job done location, then this is the location to go to.”
“Marked my package delivered about two weeks ago. Package was lost. I went in to their unusual USPS office and a mail man left me forgotten. I was forgotten until a very nice lady helped me, Denise. She took my information and today my lost package was delivered. Thank you Denise and to my mail Lady whom found and delivered my package.”
“I have to say I got lucky Mr George took care of my baby’s passport he was 9 months at that time very help full and then last week I went back for my passport I did not have time to make my appointment so I went ahead and see if it could happen and yes it did Mr George took care of me again I had the forms ready but I made a mistake and he went ahead and help me thanks Mr George for being so helpful ??”
“Most post offices have rude works. Every one I go to but here, I have Laura!! I appreciate her. I bring lots and lots of packages and she is very nice and patient. Thanks, Laura for putting up with me!”
8AM - 4:30PM
951 W Bethel Rd, Coppell
Post Offices
“This location is very easy to get to to drop off letters. I use it all the time as it seems to shave time off deliveries. The drop off boxes are just North of 635 on Royal Lane. My recent trip was right on the way with minimal disruption of my route. I didn't actually time myself, but pretty sure it took less than 20 seconds from time I pulled in, dropped in mail and was back on the street.”
“Had to rush to post office because I got a delivery attempt notice ( even though I was home and we have mailboxes) so I was a little frustrated. Went 30 min before closing… very long line and only 1 representative working ( all the way at the end…didn’t get her name but she was so helpful to go find that package while people were waiting and she was alone. Not sure why no one came to help her… that was disappointing. But she handled every customer kindly and patiently…not rushing anyone. Made sure each customer had good service so all of their needs were met.”
“We had a wonderful experience renewing our passports, thanks to Robert. He is truly a gentleman—kind, patient, and extremely helpful throughout the process. He treated us with the utmost respect and made everything smooth and stress-free. We’re very grateful for his professionalism and excellent service!
First time here and we will always come to him”
“We walked in to get three passport done after our appointments got cancelled the same day at another location and Alice Tran was very helpful and patient with us. We appreciate her work and willingness to help us.”
“Had such a good experience at the post office today! I was mailing something fragile and Jacquala helped me out and went the extra mile! This will be my new go to office!”
9:30AM - 5:30PM
5606 SMU Boulevard, Dallas
Post Offices
“monica was very very helpful!!! i had to switch labels on 2 packages since i had mixed them up and she was happy to get them back out for me to switch the labels right as they were closing! i’m very happy with the service and understanding here!! thank you monica!”
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“The staff at this USPS location have helped me multiple times with different situations, and I truly appreciate every one of them. Each time, I was facing a different challenge, and they consistently went above and beyond to assist me. For the things within their power, they always tried their best to help out. They understood how difficult things were and showed patience, professionalism, and genuine care. I want to say a heartfelt thank you to the entire team for their continued support!”