Sam Pack's Five Star Ford in Carrollton is a family-owned dealership that has been serving the community for 37 years. It is recognized as the top new Ford retail dealer in Dallas. Customers praise the dealership for its great service, good prices, and helpful staff. Many have purchased multiple vehicles over the years, appreciating the friendly and knowledgeable sales and finance teams who go above and beyond to assist throughout the buying process. Sales representatives are described as patient, professional, and easy to work with, making the experience smooth and stress-free. Customers also highlight the excellent service team, noting that repairs are handled efficiently and with good communication. Overall, Five Star Ford is known for its consistent, top-notch customer care and a positive dealership experience.
Sam Packs service department performs periodic maintenance, and unexpected repairs. It is easy to make an appointment either on line or by phone. They keep me informed during the day, and the vehicle is ready on time.
September 2026
Clay Young is amazing at getting our vehicles in and resolve the issues the first time! Will definitely be back for my service needs! Professional and honest! Love their mobile service team! Clay is the best! RJ and Herman are amazing and helpful when purchasing vehicles. We bring all our families cars in for our service... read full comment
September 2026
I found my vehicle on cars.com. I was able to get a reasonable deal with a trade. I live 4.5 hrs away from the dealership. Rich Hall, the salesperson was easy to communicate with. They delivered my car same day as purchased. I highly recommend this dealership.
