Shipping Centers in Carrollton, TX

“Ray, the manager or owner of this place, helped me hold this package until I arrived. Without him, I’d be a dead man. Ray is someone I truly trust. Thanks to Ray, and Happy New Year. Take care!

Update: Just picked up my package thanks for holding it till 1/2/2026

Ray is the best employee, or the boss of this store. Highly recommended.”

“I had a great experience with UPS. The staff was extremely courteous and helpful throughout the entire process. They made everything smooth and hassle free, ensuring that all transitions were handled efficiently. I truly appreciate their professionalism and support, excellent customer service!”

“Tom at the service desk gives 10 star customer service every time we need help with mail services and I would drive 1.5 hours just to keep using this UPS location solely due to him!”

“Drew and the entire team were extremely helpful and kind at this store. The customer service was the best I've ever received at a UPS store. I was looking for the Amazon return kiosk and this store didn't have one. But Drew was friendly, funny, helpful and actual brightened my day! Definitely way better than a return kiosk.”

“I recently had to process a return and was expecting it to be a hassle, but the team at the FedEx location on Hebron Parkway in Carrollton, Texas made it incredibly easy. They were friendly, professional, and handled everything quickly without any complications. What could have been a stressful return turned into a smooth experience. I really appreciate the great customer service at this location.”

“Moving? Need to transport precious valuables? Then you need a custom wooden crate, built from American Box and Crating Inc. located in Carrollton, TX! These men have a huge warehouse where they operate professionally, effectively and quickly. I only call, Glen Hamous, with American Box and Crating when I need a crate built and he is the only one to get the job done! Craters and Freights in Garland and Navis in Addison DO NOT COMPARE with the level of service Glen Hamous offers. In addition, American Box and Crating Inc. will cheerfully accept onsite crating jobs, they are ISPM 15 Compliant for cargo moving Internationally, their crating turnaround time is superb and their prices are very affordable for everyone. I highly recommend calling Glen Hamous to take on your next crating job. Hands down-Best crater in the Dallas Metroplex!”

“Inside this special store customer service and kindness still exists!

I have been frequenting this UPS store for 15 years and have always been impressed with how helpful everyone is. Kathy, the manager, has been the glue that holds it all together.

I do a lot of online shopping so not only am I usually in the wrong place (USPS vs. UPS), sometimes I need help reboxing, etc.

Today, Kathy was an angel. Not only was I in the wrong place (returning to Kohls) but Amazon really wanted the broken lamp back after it had been assembled. I told Kathy I almost went somewhere else because I didn’t want to put her through the “boxing” of the return. Instead of sending me on to ruin someone’s shift, she disassembled the lamp (I tried but couldn’t) and then bagged it up for the person at Kohls to make it easier for them. But as usual, she’s always going above and beyond.”

“I had an excellent experience with By The Sea Shipping. The process was smooth from start to finish, and the staff was very professional and helpful. They made sure everything arrived safely and on time, making the process smooth and stress-free. I really appreciate their reliable service and attention to detail. My package arrived in perfect condition. I would highly recommend By The Sea Shipping to anyone looking for a trustworthy shipping company.”

“I have been using the Carrollton Mailroom for all of my shipping needs both inbound and outbound. The owner and his family are the nicest people and go out of their way to help. I also ship all my wine to The Carrollton Mailroom so it doesn't bake in the heat or I miss the shipments because I'm not home. Highly recommended!”

“Online support had no clue on where package is and they kept on giving conflicting info. Team at store handled it with in 5 mins. It was painful to figure all out (reading between lines on what agents kept on sayin. Package is in Ohio,... missed flight.. while it was actually at site) and head over to store.”

“The staff here was very helpful. UPS driver in the area picked up early from the boxes near me creating a problem for me on a package I had to get out that day. Even though I wasn't a customer they could see I was in a crunch and were very quick to give me advice on how to get my package out quickly that night and saved me in a pinch.”

“Story Time: Boom! I had to go to the post office to see if my package was there because annoyingly, the vendor I ordered from kept forgetting to put my apt number on the package even tho, I updated the information when they initially asked before shipment and in a follow up email. Anyway, I stand in the line, which was moving pretty fast (after 4pm). I finally got to the counter and asked the lady if they had my package because of the incomplete info. She was not rude at all to me and said that they may have sent it back to the sender. I told her that the update said they will deliver once the info was updated and it’s just missing my apt.#, so she asked me to see if the Supervisor can check. I spoke with Supervisor Stacia and she asked for my information and eventually found that the courier had my package with them. She told me she would call me back later in the day to keep me updated - and she did exactly that!! She told me that she would leave a note for the courier for the next day to add my apt. # to my package. The next day she followed up again and verified my package would be delivered. I was super grateful! When I got home, guess what was in my mailbox . . . my ppaaaackkageee! Aayyeee!!! I had been waiting on this package to be delivered since Christmas. The vendor messed up twice and this was the 3rd time attempting for delivery after being sent back! Tune in on the next episode to see if they got my costume order correct *side eye*

Woosah! Moving right along: back to Stacia. The customer service was great. Even before helping me, while I was in line, she was helping with the other customers that were dropping off packages and getting people out of the line if they didn’t need to be.

I don’t go to the post office often and if I do it’s to have a package shipped. Either way, I have never been treated with an above and beyond service like this AND from a post office! I for sure don’t leave reviews unless my flabbers are gasted and as you can see, the gast did flabber. Iykyk lol!

Real customer service is hard to come by, especially going the extra mile to help a customer and you truly don’t have to but want to!

You are ALL appreciated!!”