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“This place is great the staff and everyone!The one person who stood out is Sylvia!She made sure to go out of her way to help !!Super woman she is ! Shout out to Sylvia ???”
“Love this place! There is never usually a line and if there is, they knock it out quick! Best place to take USPS, FedEx, or UPS mail. Great staff that is super helpful!”
“:
"Every time I walk into the facility, there is this employee, his name is Robert. He always takes care of me with the best intentions as a human being. He takes his time to make sure that everything is well done. He always asks if I needed anything else. When I come out of there, I feel full of joy and with a warm heart and super secure. I am in good hands."”
“I have been trying to ship a multi-piece oversized package via Fedex for weeks and couldn't find any solutions for boxing it. I called Fedex in Denton and they were rude and not helpful at all. I almost gave up on this deal but luckily I called here and had the BEST help from the guy that answered the phone! He discussed the appropriate solution and was a huge life saver!!”
“I use this place for all of my shipping needs! Hailey always takes excellent care of me and insures my items arrive at their intended location in a timely manner!”
“I want to thank team Rosie for the excellent
Coustomer service they provided to me.
Specially shout out to Jorge; he was very helpful in getting the heavy boxes out my car;
he was very cordial and very polite and eager to help me to send the boxes back to Amazon.
Once again, thank you very much Jorge.”
“This location of the UPS store is very convenient for me. I like that they have reasonably close parking and if the close parking is full there's lots of available parking nearby. They seem to be pretty fast at checkout compared to others. This may be in part because they have installed a quick self-service returns for Amazon packages and such, which is a more convenient setup than the one at whole foods in my opinion.”
“Visiting here again for the 8927493 time! Joking aside I love the cleanliness and helpfulness of the associates here! If only all stores were like this! Special thanks to Ronny Phillips today for helping me with printing and boxes.”
“Love this location. Everyone is so helpful. Kudos and many thanks to Carter who always asks me if he can help carry packages to my car. In a world where people will just watch you struggle... I'm thankful.”
“I've been a customer for this UPS store for several years. I only have high praises, fond memories and a great time with every employees at the newly renovated UPS store. The employees are professional, helpful, knowledgeable and accommodating. The only UNPROFESSIONAL and NEGATIVE experience I have witness came from the customers not the employees. On several occasions myself and other customers had address an unruly and disrespectful customer.
Two weeks ago I was waiting in line, Ms. Bobbie and other employees were assisting customers. Ms. Bobbie asked me to wait a few minutes while they complete a large order. A regular customer walked in and stood in front of me. Ms. Bobbie told the customer I was next in line. The customer complained I wasn’t in line and I wasn’t ready. On her way out the door the customer started yelling, cussing and called us names. The staff remain calm and continue to help other customers.
What the irate customer @ Flor Puga didn’t know was EVERYONE HEARD YOU. WHAT you will know is….some customers mentioned your behavior was typical, predictable and you will post a negative review. #PREDICTBLE
My question for @ Flor Puga, If you are unhappy with their customer service, why do you continue to patronize this establishment? Moreover, your problem is lack of time management not UPS customer service.
I can’t imagine working at UPS, seeing over 100 customers a day and EXPECTED to remain calm and professional when customer are yelling, cussing and calling me names.
No matter where we go, we have to wait for someone or something. 80% of UPS customer are IN A HURRY ( including myself). We on our way to work, on lunch break or on our way home. Our lack of time management is not the UPS employees PROBLEM. If you are running late and don’t have time to wait…. Do NOT GO TO UPS ON YOUR LUNCH BREAK.
Instead of being disrespectful try managing your time better and give people who are in customer service GRACE like people give you grace at your place of employment.”
“My visit to this Ups location was for notarizing two documents. I made the appointment online to give everyone structure and ease any issues. When I arrived, I was a little bit early and asked the gentleman at the counter if he had time to do the notarizing or if I need to wait until my appointment time. He said I was good to go ahead and get it done right there with him. I cannot remember his name but he was very professional and patient with me. I worked in retail and customer service for years. This man did a great job. For those that have issues with service, try looking online to see if you need to book an appointment first or call to ask questions. Don't be rude or in a hurry. People have to work for a living and being rude to those trying to help you will not accomplish anything.”
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“I trusted them with printing my wedding invite envelopes and they were perfect! Shout out to Becca for a quick turnaround and great customer service. 10/10 would go there for printing again!”