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“Every time I come Andrew always greats me by Mrs Hix just that alone is amazing that he remembers my name . He is always helpful we had to do wire transfer for new home and he walked us thru everything. Very respectful.”
“Anabel made the whole experience of setting up an account with Bay Texas CU seamless. She also explained what other options they offer that may make the most sense for me, and suggested the best practices for banking with them, such as electronic statements, and setting up the app in-person to make sure I have everything set up.
She is the go-to representative for me at the Cypress location. :)”
“It was such a nice surprise to come into Towne Lake and see Chelsea from the Skinner location! It’s nice to know she’s still with the company. She is truly the kindest person and always gives outstanding service. She and the light she gives is very much missed at Skinner.”
“I came to Primeway to consolidate two of My loans. I am very thankful and grateful I came, Debbie and Tony were very helpful and detail with the process. I highly recomend Primeway for any financial needs.”
“I have been with this credit union for many years when it was JSC. I would travel to the other locations, including Park Place and Gemini. Yesterday was my first experience with the Cypress location.
I gave this location 5 Stars because of the professionalism of the staff. Upon entering, the receptionist was smiling as she stood to greet me. She invited me to have a seat and immediately referred me to Jayla.
Jayla was very attentive to my needs and concerns. I was pleased with the attention she provided to make sure I was satisfied.
Thanks to all of the staff at the Cypress location who greeted me with a "hello or smile". Cypress is now my go-to Welby Financial.”
“I live in Katy and make the drive here bcs of the amazing staff.
I have worked with Ryan a few times with several week between and each time he recognizes me and we chat as he is processing my withdraws. He is genuinely a kind person. The other young agents are wonderful as well. Regretfully I do not know thier names.
They are all ready with genuine smile and a heart to serve you. So knowledgeable about even the most out there questions.
If I can wait till a weekend to come here I do!”
“Kelvon was definitely a good choice in hiring him when I say he definitely made sure that I left the branch without any questions or concerns. I had to literally stop and give a review. He's awesome”
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“Michael is very courteous and efficient. He makes sure that you have a realistic understanding of all the policies and processes. He’s made my transition from a traditional bank to a credit union pretty smooth. Grateful for his hard work!”