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“I saw some Asics tennis shoes online that I needed for an event this week, but the earliest delivery was next week. I called Asics in Houston Premium Outlet, where I have been a loyal customer for many years.
In recent years I have met Julie, Store Manager, and she has done an excellent job fitting me in the right running shoes at really great prices! However this week, she exceeded my highest expectations for customer service.
I called the store and Julie answered. I told her my issue and asked if the tennis shoes were available at the store or could she get them in sooner, if she ordered them. She told me they were not available and that the delivery time would be the same. I thanked her and told her I would place the order.
Five minutes later, Julie called my number, to let me know that the shoes in my size had arrived in the shipment that she just unloaded. I was thrilled that the shoes were available, but overwhelmed at the level of customer service quality that Julie demonstrated!
Julie showed that she not only valued me as a customer, but was willing to go the extra mile to meet my needs. This was clearly one of the most outstanding and rewarding customer service experiences that I have had in all my years of shopping.
Thank you again Julie and you’re the best!!
Ron”
“Always a great selection if shoes. I'm a little biased cuz i only wear Vans shoes. Dude behind the counter seemed a little disinterested but he wasn't but the service was fine.”
“Great place to go. I ordered online and bought in store and the staff is pretty cool.
I wont give 5 stars only cause it feels a little bit disorganized. But other than that awesome.”
“This store has great shoes and great customer service during peak hours. However, that night time crew should be ashamed of themselves for losing money. A few months ago I called to see what time they closed so I could get some shoes. They gave me a time and then closed 15 minutes early. I called at 6:45 pm tonight to see what time they closed. I was told 8:00 pm, I got there at 7:25 and they were closed, store empty, no one to answer the phones. No problem. Went and gave Polo the money they were going to get.”
“I shop here frequently. I love shopping this place. Johnson & Murphy has great style and the associate Wilson was very professional and courtesy.
Thank you”
10AM - 8PM
29300 Hempstead Rd #101/102, Cypress
Shoe Stores
“Lots of good deals.
I just wanted a uv protection long sleeve shirt. Not much selection for that. Maybe some cool color or nicer material. Nope
Tons of jackets and pull over.
Maybe 3 types of button up?”
“I had the BEST experience at the Aldo in the Cypress Outlet Mall thanks to Jernika. I was in a rush and desperately needed silver heels, and she jumped right in to help me find the perfect pair. She was so kind, and genuinely invested in making sure I left happy. She even helped put the heel grips on for me so they fit comfortably before I walked out. Exceptional customer service from start to finish. Aldo is lucky to have her!”
“I went in with my mom around 7:40, and before we knew it they were closing. Q was working and she was very nice and helpful when we were deciding between sizes. She was very helpful and patient when we were checking out and left a very good impression. I signed up with my email thanks to her. I definitely want to recommend this location to my brother”
“Friendly and attentive staff, they didn't appear afraid to approach us. While some of the prices felt high (comparatively to the outlet center), got an amazing deal on a 3-piece suit!”
“I had an amazing experience today thanks to a wonderful staff member Roxy. I truly appreciated all of her help from as soon as I walked in until I left! Thank you!”
10AM - 8PM
29300 Hempstead Rd Suite 849, Cypress
Shoe Stores
“A Fantastic Experience at Under Armour Factory House
My recent visit to the Under Armour Factory House was nothing short of exceptional. From the moment I stepped inside, I was greeted with a vast array of high-quality athletic wear that immediately caught my eye. The collection was not only extensive but also incredibly diverse, catering to various styles and preferences.
What impressed me the most was the evident commitment to quality evident in every piece of clothing on display. Each item boasted superior craftsmanship and attention to detail, making it clear why Under Armour is a leader in performance apparel.
The staff were friendly, knowledgeable, and eager to assist, adding to the overall positive experience. They were readily available to answer any questions I had and provided valuable insights into the different products available.
Moreover, the prices at the Factory House were surprisingly affordable, especially considering the exceptional quality of the merchandise. I left the store feeling satisfied with my purchases, knowing that I had invested in durable, reliable sportswear that would enhance my performance.
Overall, my visit to the Under Armour Factory House was nothing short of fantastic. Whether you're a seasoned athlete or someone who simply values comfort and style, I highly recommend paying a visit. You won't be disappointed!”
“My experience at Red Wing was incredible. I was not expecting such great service. Markell was very knowledgeable, personable and professional. He took the time to explain everything. From
My actual shoe size/measurements, how the boots should fit and the options that would be best suited for me. He went above and beyond. Thank you Sir for all your help. I would recommend Visiting this store for your next pair of Boots.”
“Bradley was our attendant. I say that because he anticipated our needs, make great suggestions, tried to find elsewhere what was out of stock in store. He even found us after we left to return my umbrella! Bradley is exceptional! Your shoes are cool, too.”
10AM - 9PM
29300 Hempstead Rd Suite 501, Cypress
Shoe Stores
“⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Service from Katie!
I had an amazing experience at the Nike store, thanks to the store manager, Katie. I noticed a t-shirt on a mannequin that I really liked, but it seemed to be the last one in my size. When I asked about it, Katie immediately took the initiative — without hesitation, she personally removed the shirt from the mannequin so I could purchase it.
What truly stood out was her attitude. Despite being the manager, she didn’t delegate the task or wait for someone else to help. She took action herself with a smile and made sure I got exactly what I wanted. On top of that, she even offered me an additional discount on my purchase — such a thoughtful gesture!
Katie went above and beyond and completely changed my outlook on customer service. Most managers would have just called an associate, but she handled everything personally and left me walking out of the store with a big smile. She’s truly one of the best managers I’ve ever encountered. Thank you, Katie, for making my day!”
“This place is full of cool people. Even if the best shoes weren’t here, I would still come back here because of the fun experience they show me! Shout out to Linda, Chandler, Daniela, Jayden, and Jeremy for always welcoming me with a smile. You guys rock. Keep rocking!!”
10AM - 8PM
29300 Hempstead Rd suite 867, Cypress
Shoe Stores
“Great selection of Hey Dude shoes and a really smooth shopping experience. The staff was friendly, knowledgeable, and genuinely helpful without being pushy. I found exactly what I was looking for and appreciated the extra recommendation on the shoe care kit to keep them looking good long-term. Comfortable shoes, fair pricing, and good customer service all around. Definitely worth stopping in if you’re at Houston Premium Outlets.”
“Amazing Experience! Was greeted by both sales associates… Thank you for the amazing customer service and product knowledge.”
• The store offers a variety of comfortable footwear options, including popular lines like Cloudsteppers.
• Customers appreciate the opportunity to try on shoes and walk around the store to assess comfort before purchasing.”
“Customer service was top notch. I suggest when you go in request to speak with Caraun Samuel. He went above and beyond to make sure I got what l wanted He called every store in search of a size 6 1/2 . Thank you again Mr Samuel you were awesome ? ? ?.”
“I came in 11/21 right before they closed to get some shorts and the employee helped me out and he was training his new employee so well. Plus he’s really funny when I came in they were listening to grate music and included me on a conversation I thought this store was awesome and seem like everyone liked each other awesome staff and awesome environment”
“I absolutely love White House Black Market! ❤️ They are my favorite store, and Lindsey is the best stylist to work with. She learns your style and picks out pieces that flatter you and compliment your exidting wardrobe. The clothes are amazing quality and will last for months, even years. My favorite place for retail therapy ?”
“Most of the times the have great deals, mostly on shoes and cleats.
The only thing I don’t like in the stores is when the mix tees with jerseys saying they are in certain percentage off, when is only the tees in reality. Then you go to the register and find the sad reality. This should be avoided.”
“The new Assistant Manager, Emily, made our shopping experience amazing! My sister had an idea of what she wanted, but it wasn’t in the store. Emily suggested a great alternative and took the time to find her size, without neglecting the customers in the front of the store. You don’t experience customer service on this level anymore. She rung us up and even suggested shoe refresher when she heard me make an offhand comment about smell. The store itself was clean, well-stocked and easy to navigate. Even the other employee there was helpful. We will definitely be back. Thank you Emily!”
“Really cute outfits for the holidays and I love how it's not very expensive but good quality stuff. They had a bigger boy section this time, which was a bummer for me. I needed more girl items. But of course I will continue coming here”
“I want to thank FATE for everything she has done for me. Two months I've been trying to find the right shoe size, but no one has really helped me, until the day I met her, she was patient with me and very attentive. Because of her I bought my first two pairs of shoes in the United States. Thanks a second time FATE.”
10AM - 8PM
25847 US-290, Cypress
Shoe Stores
“I had a terrible experience when i visited the first time by a male employee, i almost wasn't going to come back but i decided to give it a try. I was absolutely blown away by the level of customer service given to me by Sandra and Melba! I will definitely be back more often as my baby outgrows his shoes. Thank you both for treating us so well!”
Open 24 hours
29300 Hempstead Rd suite 867, Cypress
Shoe Stores
“Got my Yeezy slides and two pairs of paints from here. Workers very nice and smells very good. The music was amazing and the negative comments and 1 stars don’t listen to them and really go to the store”
“I took my auntie here and they were polite and helpful. They gave us space and helped with all the questions we had and helped us look up availability of the items my aunt wanted. Great service and items at this store”
10AM - 8PM
29300 Hempstead Rd #919, Cypress
Shoe Stores
“Amanda is an incredible salesperson—she truly goes above and beyond! She's extremely helpful and always ready to track down every pair of Crocs you could need. We definitely need more Amandas!”
“I came to pick up an online order, prior to that a very kind girl assisted me on the phone. I asked her if it was possible if she could check if they had the order in the store since the order status kept saying that the order was shipped even a week after. She kindly assisted me, unfortunately the dress was not available at the time but she did everything she could to look for it. They were professional on the phone and in store, they quickly assisted me to pick up my online order when it arrived and for that I’m very grateful for. Definitely recommend I hope to be back to try on their beautiful clothes.”
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“The manager Blake was so wonderful and she was very helpful and made my shopping experience fun and smooth. You guys have a great associate representating your company”