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“Fantastic Online Retailer. I worked with Erin P and she went above and beyond to cater to my requests. I lived out of state and within 15 minutes of me calling, she took several outside photos of my bike so I could see the true color in outdoor lighting. This gave me a ton of peace of mind to know what I was going to get shipped to me. She also offered to speed up shipping speed without a charge to accomodate a race I had coming up soon. I'd definitely recommend this ship :)”
“Came here after BIKE MART said that my bike issue wasn't something they could fix... but bike synergy seemed to have no problem on fixing it. Staff was friendly and knowledgeable. Would definitely recommend 👌”
“Derrick did an amazing job with the build on my new bike. Once the bike arrived, the turnaround time was incredibly fast and the entire process was smooth from start to finish.
Overall, a great experience and excellent customer service. I absolutely love the bike and really appreciate all the help getting everything set up.
Thank you again!”
“I recently crashed my mountain bike at Cedar Hill State Park and wasn’t sure whether I’d damaged the derailleur hanger or the derailleur itself. I’ve had experiences with other Dallas bike shops where repairs were either expensive or took over two weeks, so I decided to give Dallas Bicycle Works a try after seeing their great reviews.
I stopped by on a weekday afternoon and they looked at my bike immediately! Turns out, the derailleur hanger just needed to be realigned. They got everything working again quickly, and I was even more impressed with the pricing, it was much more reasonable than I expected.
I actually ended up bringing in two bikes, and they took care of both right away. Of course, turnaround times depend on the repair, but for my relatively minor issues, the service was excellent.
I also love that they’re right next to Pull Through Coffee Bar, a great spot for the Dallas cycling community. They had a nice selection of bikes in the shop, too.
Knowledgeable staff, quick service, and very reasonable prices. I appreciate businesses that help make cycling more accessible, and Dallas Bicycle Works definitely left a great impression. I’ll absolutely be coming back!”
“I purchased a bike from Playtri that I had a hard time finding locally. They were helpful, answered all questions, and also were able to get the bike packed and shipped so I could get some time on it before my big race of the year. The packing was top notch. I was very impressed by the thoughtful packing job”
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“Max & John knows their bikes! Friendly staff very knowledgeable, I was quite impressed! They carry more than just Pedego bikes, they have Hey Bike, Jason and Urtopia as well. They also have a superior repair service.”