About U-Haul Moving & Storage at Northwest Highway
U-Haul Moving & Storage at Northwest Highway offers a variety of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, self-storage, U-Box containers, and moving supplies. Reviews indicate that this location is owner-operated, which some customers appreciate, noting that the owner provides amenities like extra miles for free. Many businesses rely on this location for their rental needs, citing consistent availability of the right truck sizes and good staff interactions. However, experiences vary. While some customers have had positive encounters, others report issues with customer service, including a lack of proper explanations and rudeness from staff. One customer mentioned that the owner appeared distracted and was not fully engaged during the rental process. Additionally, feedback highlights confusion regarding the mobile app, particularly about mileage costs not being clearly presented upfront. Overall, U-Haul Moving & Storage at Northwest Highway has its strengths in providing essential moving services, but there are areas for improvement in customer service and communication.
Lulu assisted me at this location and was very kind and genuine. I had a couple issues on my end however she was very quick and efficient in getting me a solution. Thank you so much for the wonderful experience.
January 2026
I’ve been renting from this location for many years. The staff are excellent, the store is always well stocked, & the trucks are always well maintained. Thank you!
December 2025
Every person in this location was very polite, professional and friendly. Happy to encounter this level of service and dedication.
