Self Storage in Desoto, TX

“Joshua was amazing! He turned a very stressful situation into a great encounter. Victoria was so nice to show me the unit and very helpful. Your trainees will do great work. Thank you so much and I will tell everyone about your space!

Sharon Herndon”

“A Five-Star First Impression — All Thanks to Bobby and Ms. Gina!

From the very first phone call, my experience with Extra Space Storage has been nothing short of exceptional. I had the absolute pleasure of speaking with Bobby, who was not only knowledgeable and helpful but also incredibly personable. He listened intently as I shared the details of my storage needs (probably oversharing a bit, to be honest!), and he responded with both professionalism and warmth. He patiently answered all my questions and helped me narrow down the perfect unit size based on my situation.

What really stood out was how natural and human the interaction felt — Bobby shared relatable bits of his own life, making the conversation feel more like catching up with a friend than a customer service call. By the end of our conversation, I didn’t feel the need to look anywhere else — Bobby was the reason I chose Extra Space Storage without hesitation. I even asked to leave feedback right away because service like his deserves to be recognized.

And it didn’t stop there.

Moments after our call ended, I received a follow-up call from Ms. Gina, the on-site manager at my storage location. She greeted me with such warmth and hospitality, walking me through the facility’s hours, accessibility, and what to expect. Her kindness and genuine care made me feel like my belongings would be safe and well looked after — almost like they were being stored under the care of family.

While I haven’t officially moved in yet, I already feel confident and grateful knowing that my items will be in such good hands. Thank you, Bobby and Ms. Gina, for turning what could have been a stressful process into a smooth, reassuring, and even uplifting experience.

Highly recommend!”

“Michelle was outstanding in several areas: clarifying my bill, adding insurance to my account, assistance in renting a truck, help in raising a door that was a challenge to raise. She did all of this with a very pleasant and supportive approach. I appreciate her professional competence and people care. THANK YOU for a great storage experience!”

“I rented 2 storages for my customers and great service from Frank,Carolyn and Janet,I refer all of my customers to this new location ,always friendly and the storages are always clean. Awesome . James Harris Justin Moving Company Desoto,Tx.”

“This U-Haul facility deserves kudos for their professionalism and the efficiency that they operate with. The facility was well stocked, and the staff. James in particular was courteous and polite.He went over the inspection before and after hooking it up, and even though he knew I rent from U-Haul regularly, he made sure I knew the particulars concerning the equipment I rented.All in all this was one of the more memorable experiences I have had when dealing with rental equipment. Great job!... keep up the good work!”