Hotels in El Paso, TX

“The attention of the staff is extraordinary, I must especially mention Ashley at the reception, who contributed enormously to making our experience as extraordinary as it was, she is helpful, attentive, helps solve problems and has a very nice approach to customers. Also mention Sergio, from Valet parking, super helpful and always looking “as if” he could help. With great initiative and good talk.Carlos, at reception, friendly and efficient.Alba, from the spa, is extraordinary, her massage is as strong or delicate as you prefer, and I am sure that however you wish, she will do an extraordinary job. He managed to relax my body and undo the knots of tension I had without putting too much pressure. Which made this an extraordinary and delicious massage. I didn't wake up the next day feeling miserable. Next time, I'll order for her!Thank you very much to everyone who made this visit so much that we even stayed one night longer than planned!Rooms: Well maintained, clean, pleasant and comfortable. The beds offer a restful and very comfortable rest, as well as the pillows.Walkability: About 10 blocks from the border and with a lot to do around.Food & drinks: At 1700 the food is only delicious, nothing spectacular and the service is very slow.The Sabor restaurant is delicious and the people are very helpful. The Saturday and Sunday buffet is spectacular. And I don't remember the lady's name, we talked about guacamole and visits from Ohio, you are very helpful and very nice.Noteworthy details: Almost everything was excellent, the only thing that failed were the 4 electric vehicle chargers they have. They are free, but when I went none of them worked. However, they helped me to be able to take the car to charge.”

“The rooms are more than good, you can say that they are excellent ? the aroma of the hallways is what smells bad like feet through the carpet, but in general it is perfect, in the rooms there is no such problem, they are very clean and tidy.Regarding the service, the waiters are friendly when they serve you, when you speak Spanish they think that you don't understand English and they start to speak badly of you and give their opinion about what you order at the bar, that is unpleasant... but in general, as a general point, it is fine. .I think the service can improve a lot and be better at treating customers without judging anything.Rooms: Good appearance and comfortable, I don't consider them luxuryFood & drinks: The salad is delicious and the chicken stripsI don't recommend tacos”

“This is actually a decent little Best Western. I have been traveling cross country and back and Best Western has been one of my go tos. Some are better than others, but I really don't have anything bad to say about this one. This is the first one I have been to that isn't enclosed. As in the others I entered through a lobby and all the rooms opened up into an indoor hallway. This one, the rooms open to an outdoor walkway. The room is very clean, quite spacious, with a good sized refrigerator (and freezer), a microwave, lounge chair, desk etc. All the things I have come to expect and enjoy from a good Best Western. The air unit works well (and it is COLD here in the desert so I really appreciate that!) A hot breakfast is available in the lobby in the morning (on par with what is served at other Best Westerns). Black out windows. Very close to a variety of restaurants, fast food, gas stations, a Walmart grocery, and Sunland Park Racetrack and Casino. I was given an option on room location. I chose one in the front of the hotel so that I could keep and eye on my car. The traffic from the street is quite loud so keep that in mind. Overall, I would recommend as a budget friendly hotel and would definitely stay here again if in the area. ( Edit: The wi-fi here has proven to be spoty. I have had to do a guest log in almost anytime I use the internet.)”

“What a pleasant surprise in a non-name brand motel. The facilities were immaculately clean and modern. The workout room had a treadmill, elliptical and free weights-nothing fancy but adequate. The breakfast was great! Breakfast sandwiches, waffles, oatmeal, yogurt, cereals and muffins as well as other items. A much more ample and varied offering than most hotels. The room temp was a little difficult to control.”

“Great overall experience! Checked in super late and Parish was so patient with my tired self. He was super informative and helpful! Check out was a breeze, Thomas made sure I was taken care of as well!Safety: Security on-site! They were super observant and friendly.”

“So much hospitality at this hotel! Clean large rooms, great location, beautiful hotel. I highly recommend! Ricky was phenomenal and accommodating several times during our stay! Highly recommended!”

“Great rooms & friendly staff! The airport shuttle is also a plus! The breakfast is the most disappointing i have ever seen in a Hilton property. Such few options, no proper protein or eggs offered the last 2 nights. The cereal holder is messy and just gives you crumbles. The breakfast sandwich that was offered is soggy and disgusting, could probably get a better one at the worst gas station in town. If you’re looking for great customer service and a hotel close to the airport, this is a perfect option. skip the “breakfast”.”

“Our family rented the venue for a celebration of life and the staff and Joseph the lead was excellent. We had used them before and will consider using again in the future. Thank you to the staff for the excellent service.”

“So, I'll start this out with the hotel then move forward.Hotel is great. Location is downtown, check-in and parking are not published. Parking $18 a day Valet oy with unlimited ins and outs. The lobby to check in is actually on the 5th floor, blew my mind.Rooms are clean, Texas/Southwest modern and beds are extremely comfy 8.7/10 for mattress comfort, 7.9/10 for pillow comfort (down pillows only,bad for my neck).Hotel has a restaurant downstairs and bar/bar food on the 5th floor (the Lobby). Mamacitas is amazing and has a very rustic homemade vibe to food and decor. It is a bit pricey, but high quality.The 5th floor bar/bar food area is located off of the lobby and offers plentiful selections of beverages both alcoholic and non-alcoholic in nature and a selection of quality bar foods (Flatbread, appetizers, sandwiches etc). Seating is diverse with indoor bar, indoor sofas, indoor tables and outdoor seating with fire pits at all seating areas whether it is a table, low set conversation pit style area or one of the 3 pool bed/lounge areas. All come with a 5th floor city view and the pool adjacent so kids can enjoy themselves while parents enjoy themselves and look on from behind a pint. I willpower out that like any hotel bar, it has airport level prices. If you are wanting this type of food/drink option without kids I suggest walking a block and a half over to Un-branded Tavern where drinks and food are quality, happy hour is from 2-6 daily and it is a quiet almost speak easy vibe.Overall I give this hotel, staff and eminites a solid 9.1/10Enjoy your stay, don't be scared to leave the path and explore the local spots, El Paso is extremely welcoming.”

“Hotel front desk staff was amazingly helpful and friendly during check-in and check out. Breakfast was great. Not having a business center was weird and you had to be a computer tech (which I am) to be able to print something to their random brother printer down in the lobby.Nearby activities: Plenty of nearby restaurants.Walkability: Lots of restaurants within walking distance even some stores.”

“The hotel was very clean and orderly. The staff were very friendly and courteous. Easy to get to easy access from I-10. Loved the hotel hopefully we return to experience the pool and gym.”

“Easy on and off the I10. Rooms were clean, quiet hallways, friendly staff. Enjoyed the fireplace and split two bedroom design. Having a full size kitchen just makes you feel at home without having to leave for dining out.Will definitely stay here anytime we are in ElPaso. Nearby shopping is a plus, too.There is a $12 parking fee so if you are taking a car service here from the airport, I recommend asking for that charge to be refunded or not charged.Food & drinks: Complimentary hot breakfast was amazing.”

“I've never actually stayed here I want to hang out with some friends for a little while and for the price I guess it was pretty appropriate for the quality of room that it was”

“Great hotel, location, and friendly staff. However, breakfast was cold on Saturday and Sunday. I have stayed here many times without any issues, but this time, for some reason, the weekend kitchen staff served cold breakfast both days. Many people complained to the front desk, and apparently no attempts were made to correct the situation, so many patrons decided to eat breakfast out.”

“My mother in law stayed here for a few nights and Betty provided great customer service to her. She even helped my mother in law save some money on the room. She is the prime example of great customer service. Very well done Betty.”

“Front desk and staff very friendly, clear rooms and affordable forget paying 80-90 dollars at other places check these guys out you won't regret it I highly recommend this place.”

“Had training there a couple of days . Nice , inviting meeting place ?, Can't say about individual occupancy. The attendants are awesome , ? Continental breakfast type ? ?”

“My mother had a medical emergency while visiting El Paso. My sister and I came in from out of town and the staff here were so gracious and helpful. They directed my dad to the nearest urgent care and were very accommodating with all of our requests. They helped make a stressful time a little less stressful! Highly recommended!Rooms: Rooms were clean, the kitchenette was very convenient.”

“Very nice historic place the lobby has plenty of John Dillinger historyAlso "No country for old men" was written here.Friendly and helpful staff.Food & drinks: Plenty of nearby places to eat and drink in historic downtown”

“Great hotel for a business trip. Friendly staff and good selection of the regular breakfast buffet. Clean and very quite at least for my stay. Great snack selection. I was greeted and had my key and package already read when I arrived to the desk. I was thanks for being a Platinum member and given a bottle water and a snack. I was also given 500 bonus points toward my IHG account. Great variety of restaurants around this location as well.”

“Nearby activities: Several restaurants were within 5 minutes walking distance.Food & drinks: Breakfast was acceptable with good coffee. A little more selection of hot items would be welcomed.”

“Location is in a quiet old neighborhood. The hotel is clean and rooms are spacious. Staff is friendly and professional. Breakfast was ok. I had to let the attendant know the bread had mold on it. Other than that all is good.”

“Stayed here on business trip for a week .The owner has added HBO and CINEMAX CHANNELS. The carpet is dark but okay . The door don't seem to stable but i put all locks on while i was in my room. Pool is out of order now. BREAKFAST was great. The staff was very professional and greet you with a smile. All except the man at the front desk kinda rude no smile no hello's or goodmorning.But we ignored him and moved alone.”

“We stayed here during a work trip and really enjoyed the hotel. It is a nice boutique hotel with a very well done lobby space. It includes a gym in the basement, bar, and restaurant attached to the hotel. The check-in had a few issues since the rooms weren’t ready upon arrival, also they didn’t have the correct paperwork for the rooms. I don’t blame the hotel for this and the manager handled us very well, she let us store our baggage until the rooms were ready. But upon checkin they did try to charge my card for the entire stay instead of the company card on file and I wasn’t greeted as a member or given the free water bottle.ROOM:The king bedroom had an interesting layout since it was converted from an old office building. The cable tv couldn’t get tnt to work so I couldn’t watch any NBA games at night. The bathroom was the biggest part of the room. But everything was clean and I had a nice little view of downtown. My issue with the bathroom was the shower door wouldn’t close all the way so the floor just turned into a swimming pool everytime I showered. Also the toilet was right in front of two windows lol, which I’ve never experienced at a hotel before.LOBBY:My favorite part of the hotel was the lobby, it featured a well stocked bar and plenty of seating areas for people to congregate. The lobby also featured plenty of games to keep parties entertained: pool table, giant jenga, basketball game, and huge connect 4. We had a ton of fun hanging out in the lobby.The hotel was in downtown and a nice walking distance from everything. We walked to Chelitos (highly recommended the food there), the El Paso Art Museum, unbranded Tavern (also ???), a corner store, and Fronterra Churros. There was also a free trolley that takes you around the city.Around 5am there was a garbage truck everyday that work everyone up on that side of the hotel. Other than that a great stay. Quiet, clean, affordable hotel to stay at.Nearby activities: Bars, art museums, convention center all walking distance.Food & drinks: There were about 20 bars and restaurants within a 10 minute walk from the hotel.”

“It was nice, the people who work there are friendly.The illegal migrant thing in El Paso right now is crazy.There were people mulling around the lobby all night who obviously weren't staying there.Food & drinks: The Bandidos Mexican restaurant nearby is excellent. Great recommendation by the lady at the front desk.”

“I had to come to El Paso for an extended business stay. Abraham the manager and the rest of the staff were very welcoming and attentive to our group. They definitely showed the best hospitality and ensured we were well taken care of. The rooms were clean and comfortable. The breakfast was good and Alejandra was very helpful with helping us get plates together for our work crews.This is definitely a family friendly hotel. The lobby has a pool table, air hockey, foosball table, and several board games to help you relax after a long day and enjoy your stay. The pantry is stocked with snacks and drinks available for purchase, and management makes a picture of ice cold cucumber water that is delicious and refreshing. There is plenty of space to stretch out on comfortable couches and tables and hang out with family and friends or even quiet work spaces to get work done. The WiFi is always working and I was able to stream movies without having to pay for the premium WiFi.I would definitely stay here again if I ever come back to El Paso. Thank you to the staff for making this the most enjoyable stay they can.”

“Hotel is currently undergoing major renovation and is messy. Staff is professional and courteous. Elevators are old and falling apart. Rooms are clean and somewhat updated, however there isn’t much attention to detail with things like the light switches not working, frayed carpeting, peeling paint, etc. Rooms are very noisy with traffic and airport noise ( thin walls and window). No microwave in room and no working ice machines. Tons of nearby shopping and restaurants and easy access to I-10.”

“Slept wellRooms: Safe sleep ?Nearby activities: ZooSafety: Slept ? soundlyWalkability: To the storeFood & drinks: Coca-Cola chipsNoteworthy details: Nice help”

“Really nice here, there is an industrial plant really close like literally right behind it, I felt like shocks a lot when I would touch my family or my clothes, maybe a lot of radiation, the breakfast was very good many options, there is a washer and dryer free of charge this was very convenient, they sell soap for a $1. At the desk- the rooms are a good size there is a microwave and refrigerator…. The mall is near and also the El Paso airport they have shuttle service starting at 7 am”

“The hotel was clean and the staff were very helpful and courteous. Nice restaurant. The room was sparse, and the bathroom was small with no place to hang used towels or robes. Parking was convenient.”