Verizon in El Paso offers a range of services, including mobile plans, 5G home internet, and business solutions. Customers can visit the store for in-person assistance or schedule appointments online for convenience. Reviews highlight a mix of experiences, with many praising the excellent service and helpful employees. One customer expressed gratitude for a manager who resolved their issue and helped them access useful services. Another noted a smooth visit and appreciated the store's convenient location. However, some experiences were less favorable, particularly regarding account issues and phone number porting from other carriers. While staff members were accommodating in addressing phone problems, there were instances of misinformation about billing. Despite these challenges, one reviewer strongly recommended a specific representative for phone activation and plan selection. Overall, customers have reported both positive and inconsistent service levels, making it a place worth visiting for phone needs while cautioning about potential account-related complexities.
Went In yesterday to transfer carriers with the help of Lucy. It was the smoothest transfer. Im very satisfied by the customer service that was given. Thank you Lucy !
May 2026
Emma was very helpful and knowledgeable when getting my new phone, I will make sure to come back and see her if I need anything else!!
May 2026
Amazing experience. Very informative and great sales ladies and men highly recommend this location
