Appliances in Frisco, TX

“A gentleman named William helped us cut a pvc pipe today and I thought he was the coolest and friendliest guy I have seen in a while. Another employee came by to help and he was nice as well but I don't know his name. People like this deserve great reviews!”

“I was visiting from out of state and had no idea this store was here. Walked in because I have been a lifelong Samsung user. Had NO intention of buying anything. Just wanted to snoop around. Was greeted by Luis, the assistant store manager. He put on a complete masterclass of customer service. Never felt so welcome to visit a store before. He took time to answer questions about my current Samsung device and enthusiatically shared information about some of Samsung's latest technology. Was later assisted by Jose, who also expertly answered questions I had about the Earbuds. I was so satisfied with the service here, I happily walked out with those earbuds. If I find my way in Texas again, you better believe I'm stopping by here to make my Samsung purchases.”

“We called this location this afternoon to ask about some specific HVAC duct supplies and the person we spoke to (Conrad? I'm not sure of his name) was awesome. Very helpful and friendly, even knowing he didn't have what we needed. He checked inventory at their Plano store and we went there to make the purchase. It was one of the most helpful interactions I've ever had. The people in the Plano store were very helpful and friendly as well.”

“THIS REVIEW IS FOR AMY (IT'S NOT FOR THE STORE OR COMPANY). Amy is amazing! She is determined to help customers and troubleshoot issues, all while being very sweet and kind.

Today, after a debacle with the delivery (set up through DoorDash by Home Depot), the delivery driver texted me and told me to cancel my order because it wouldn’t fit in his vehicle. I refused and told him to leave it at the store. I was already frustrated that Home Depot didn’t ensure a large enough vehicle was requested to pick up and deliver a very large, assembled (not in a box) 3-burner propane grill, as if any Dasher could pick it up and put it in their vehicle. Then I received untrue texts and emails from Home Depot, which only added to the confusion (really, Home Depot ?!?).

Despite being busy, Amy went above and beyond to coordinate everything so my son could come pick it up with his truck.

I hope someone who sees this recognizes Amy for who she is and what she does. I’ve interacted with her before in the store, and she is always absolutely wonderful!”