The person that was assisting me over the phone at the GreyHawk (Frisco, TX) location was not helpful at all, she spoke down to me like I didn’t understand anything. I will be switching banks to someone that appreciates their customers more.
June 2024
I had a long wait for a simple check cashing transaction with one teller available. I waited nearly 20 minutes and the teller was waiting on the same customer the entire time. The teller was with the same customer when I entered and I was first in line that grew 6 deep. Not a good customer experience.
March 2024
Very rude attention in Spanish, unprofessional and to much time waiting definitely first and last I go there
