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“Only reason I’m giving 5 stars is because of the rep Montgomery. I ordered a phone and never got a call from the store to tell me my phone arrived. I called several times and spoke to various people who kept telling me my phone wasn’t there. Today luckily I spoke with Montgomery who went the extra mile to search and find my phone and informed me that my phone had arrived. He assisted me with other purchases as well. He provided such great service and experience. If you want great service ask for Montgomery.”
“Leo helped me today and has been a pleasure to work with for my past three visits after a series of difficulties on behalf of Apple. He has made my transition into new devices seamless, and also been friendly everytime!”
“Chase at the T-Mobile store in Arlington provided exceptional customer service.
We came in around 6:30 PM needing to upgrade four phones, and he also took the time to walk us through different options for upgrading our fifth phone. Even though the store closed at 8:00 PM, Chase stayed focused and worked with us all the way through closing to make sure everything was set up correctly and that we understood our options.
He was patient, knowledgeable, professional, and never made us feel rushed, even though we were there late in the day with multiple devices.
That kind of service is rare.
Chase represented T-Mobile extremely well, and I hope his leadership recognizes the effort he put into making sure our family left taken care of.
Thank you, Chase. You definitely earned five stars from us.”
“I am beyond impressed with how professional and helpful every employee here is!! They made transferring account ownership and setting up a new phone simple and easy, 5 stars all around.”
“Yes i got everything i asked for attention to details and more. I got a receipt, quality service, products and people. Im very happy and satisfied thank you T-Mobile and all staff for everything yall do everyday y'all do get noticed ;)”
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“Fourth time and fourth phone getting repaired here! they provide very fast service especially with the repairs for samsung, iphone. Been visiting them for more than 5 years, very genuine phones for international. The owner and the technicians are always friendly.”