{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“This is what a bank should be!! After been turned down for a used vehicle loan for $10,000 with a credit score of 803 at Extraco Bank in Woodway, where I had my commercial checking account for my business, I turned to the other bank where I keep my personal checking account which is Pointwest Bank. I haven't been a customer for very long, actually I had been a customer at Extraco for longer, and I have never borrowed money from this bank before, but I went to the branch Manager/Vice President who is Terri Lankford and she is so super nice and helpful. She explained that the value of the truck that I was wanting to purchase DID in fact appraise enough to borrow against, although that is exactly the reason that Extraco Bank turned me down. The loan paperwork was super fast and easy, and I had a same day decision to where it took Extraco 3 days to decline my loan. This to me was like old school banking where loaning money to customers is what there job is and it doesn't have to be difficult. There was no loan committee, no underwriting, etc. Just the branch manager caring enough about the needs of her customer. I'm sold on the service, and I hope that this review helps others make a decision on where to bank.”
“We were pleased with the courtesy and professionalism of Vicky Leal today at the Chapel Branch. We had more tasks than our appointment time allowed, but Vicky was patient and prioritized what she could do within the allotted time.We haven't had a negative visit to FCCU...always positive. Thank you!”
“Great people and great service. Quick as well! Went in to deposit a check and some cash and was helped out a lot! I came in super unprepared so I really appreciated that. Thank you!”
“I needed a loan last minute and I'm so happy I worked with Dailen Olivarez, he was super professional and very responsive. He made the process so easy. Thank you for going above and beyond!”
“The young lady that helped me was very nice very courteous she offered to show me everything that I needed to know and help me with the app and help me deposit money and show me everything that was available thank you for your time”
“Lori McCombs helped me today. She helped me open my first bank account and she was very helpful and sweet. I truly appreciate how she was patient with helping me understand what I was doing. I would recommend having her help you.”
“Pedro rangel very pleased to meet you very professional on what he dose best walked with me on two separate loans the communication through out the process was way better than other banks i delt with highly recommended”
“To Whom It May Concern,
I would like to take a moment to recognize the outstanding customer service I received at the Valley Mills Drive branch on Thursday, May 14, 2026.
When I arrived to open a new personal checking account, the front desk employee, Nayah, was welcoming, professional, and attentive. She kept me informed throughout the process and made sure I was taken care of as quickly as possible during a busy time at the branch.
Although Damien Rodriguez was assisting another customer, I appreciated how personable and customer-focused he appeared to be with everyone in the lobby. It was clear that he values relationships with customers and takes time to provide quality service.
I was ultimately assisted by Jaylin Vega, and she was extremely professional, patient, and knowledgeable throughout the entire process. I explained that I was opening a new account as part of reorganizing my personal finances and beginning a fresh chapter financially. Jaylin took the time to carefully walk me through the account options, answer my questions, and make sure I fully understood everything before moving forward.
I also brought in a check that I intended to deposit into the account, and Jaylin thoroughly explained the bank’s policies and procedures regarding that type of check. I genuinely appreciated how careful and detail-oriented she was. Rather than simply processing paperwork quickly, she made sure I understood the responsibilities associated with the deposit and took the time to protect both the customer and the bank by being thorough.
One thing that really stood out to me was how seriously the staff took their responsibilities. Jaylin asked thoughtful questions about the account and future funding plans, which demonstrated professionalism and attention to detail. In today’s environment, it is reassuring to see banking employees who prioritize security, compliance, and customer understanding.
The entire team made me feel welcomed and respected throughout the visit. As someone who works in customer service management myself, I understand how important professionalism and communication are when working with the public. Nayah, Damien Rodriguez, and Jaylin Vega represented your branch exceptionally well and deserve recognition for their excellent service.
Please pass along my appreciation to all three employees for creating such a positive experience.
Sincerely, Mason”
“Andrew helped me with my new debit card and told me of the CD rates. I came back on my day off and took advantage of this. Andrew is professional , knowledgeable, and easy to work with. I appreciate the time he took with me!”
“Rebecca was very attentive to each one of my banking experiences and resolves my issues within a day! Even helped me get more from saving. Shelly is also very concerned with providing me what I need in the least time possible. Try them out! Will not regret! Tier 1.”
“This place has far exceeded my expectations!! I’ve been here a handful of times without an account and everyone has always treated me like I have been an account holder/customer forever. If you want to open an account I will tell you to go and see Ethan Sessions! He definitely knocked it out of the park on every single question and concern I had regarding opening an account! When I say I’d do this process over and over and over again I’m not lying opened an account with ease without fearing I didn’t ask enough questions. If everyone is as professional as Ethan was helping me open an account today then i tell you I truly found an exceptional main bank for life! Thanks again Ethan for all of your help!!!”
“Good Bank. The people are friendly there. I completely satisfied with the bank. I used to have this bank a long time ago, so I really like the bank so far again nothing wrong with it. People are nice.”
“Jesus helped me get my online banking account unlocked and reset the password. I was not able to get cell phone text as well, he was able to help me fix all of my issues. Thank you.”
“Sarah Berry has always had excellent customer service, she has helped me with loans and recently helped set up my son’s account at Genco. I highly recommend her for any financial services you may need.”
“Went to the Waco location on Hwy 6 today for handle some things that weren’t simple to us. They made it simple and got us across the finish line of what was needed! So grateful for this team!”
“Community Bank & Trust offers many financial services that help make banking easier.However, what makes this bank EXTRA special and sets them apart from all of the other banks here in Waco...is the customer service!The team at the Washington location is amazing!Brenda, Kim, Salvador, Ramon.... you guys deserve extra recognition. Thanks for always being helpful and taking care of your customers.Thank You CB&T!”
“Friendly staff, everything explained in great detail, very knowledgeable. We had our doubts moving from a traditional bank to a credit union, but after getting everything set up, we knew we made the right choice.”
“Great experience! Nathan was very knowledgeable and explained key details of my new account. I’m appreciative of the reminders / info to successfully navigate my account. Top tier customer service!”
“Working with Mike and his staff was very professional. They went out of their way to accomodate me quickly with an auto loan. Waco Federal Credit Union rates are very competitive. I would highly recommend using them.”
9AM - 12PM
8320 US-84, Waco
Banks
“We just joined this bank and I have nothing but good things to say! Jaci Krumnow has helped with everything and has been more than amazing! Thank you for making our banking experience easy and stress free!”
“If you are needing any type of loan or just need more information on anything then KELSEY ZIDERMANIS is the person to see! She has helped me better my credit and explains everything so easy!
Customer service is excellent!!!”
“This is a great bank to do business with...I rather come here just to come in side and read the joke of the day that always keeps me guessing for the answer instead of the bank in bellmead that is closer to me than the down town branch ...the staff is always friendly and make me feel welcomed as I walk through the door... In my opinion this is one awesome branch”
“My experience at community Bank and trust is the best I've had the best customer service and drive through service I would recommend this bank to my family and friends.”
“My husband and I really love this Bank they help us out what we need it they are the most beautiful people and most kind thank you for for everything ❤”
“I want to sincerely thank Karen Coleman, AVP/New Accounts at the Elm Street branch for helping with an issue/question regarding my father's estate. She was so kind and patient with me. She took the time to steer me in the right direction and explained the steps necessary to accomplish what I needed . You are a ROCK STAR, Karen! Thanks again!! Anne Harris”
“I love my Alliance Bank in Jewett. They are always willing to go the extra mile to help me whenever I have a problem or a need. I really like dealing with this bank. I have used them for years now and will continue to be a client. Thank you once again for providing personal service to an appreciative customer.
Sandy Spikes”
“This is the best bank ever!! They are so friendly and helpful! Jose, Coke, and Mrs. Blassingame are the best and it is always a pleasure working with them. I wouldn't bank anywhere else.”
“Bryston Grier is always there to greet me and take great care of me, and they provided a notary at no charge and when I left my water bottle they even remembered me and gave it back to me at my next visit. I feel very personal care and attention here.”
“I would like to say that Tamra is bar far the sweetest Bank employee I have ever met. We all have ups and downs, but she never seems to show any. She has easily helped me with things I've requested for and had it done immediately. I am aware of her leaving and coming back, for what ever reason. I am very glad that she did come back!”
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
“I opened my first account with ECU in the 1980's when I worked at the Methodist Home, now Methodist Children's Home. I have had checking, savings, automobile, and personal loans over the years. Service has always been friendly and professional. I am told that they have a very low interest rate credit card, too. Their online banking is amazing. It's the best I've seen of 5 or 6 that I have used in the past and the 3 I currently use.”