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9AM - 5:30PM
9101 Chapel Rd, Waco
Banks
“We were pleased with the courtesy and professionalism of Vicky Leal today at the Chapel Branch. We had more tasks than our appointment time allowed, but Vicky was patient and prioritized what she could do within the allotted time.We haven't had a negative visit to FCCU...always positive. Thank you!”
“Great people and great service. Quick as well! Went in to deposit a check and some cash and was helped out a lot! I came in super unprepared so I really appreciated that. Thank you!”
“I needed a loan last minute and I'm so happy I worked with Dailen Olivarez, he was super professional and very responsive. He made the process so easy. Thank you for going above and beyond!”
“The young lady that helped me was very nice very courteous she offered to show me everything that I needed to know and help me with the app and help me deposit money and show me everything that was available thank you for your time”
“Lori McCombs helped me today. She helped me open my first bank account and she was very helpful and sweet. I truly appreciate how she was patient with helping me understand what I was doing. I would recommend having her help you.”
“Pedro rangel very pleased to meet you very professional on what he dose best walked with me on two separate loans the communication through out the process was way better than other banks i delt with highly recommended”
“Itself and the bank manager at this l I cation were beyond helpful and kind. They went above and beyond to assist me and I really appreciated it. Everyone was very professional and kind.”
10AM - 7PM
1521 I-35, Bellmead
Banks
“I want to give Becky Downs a huge shout because she handled an angry customer like a pro. She was absolutely amazing. She stayed polite and smiling throughout the entire process. Becky Downs you are amazing!”
9AM - 4PM
1835 N Valley Mills Dr, Waco
Banks
“To Whom It May Concern,
I would like to take a moment to recognize the outstanding customer service I received at the Valley Mills Drive branch on Thursday, May 14, 2026.
When I arrived to open a new personal checking account, the front desk employee, Nayah, was welcoming, professional, and attentive. She kept me informed throughout the process and made sure I was taken care of as quickly as possible during a busy time at the branch.
Although Damien Rodriguez was assisting another customer, I appreciated how personable and customer-focused he appeared to be with everyone in the lobby. It was clear that he values relationships with customers and takes time to provide quality service.
I was ultimately assisted by Jaylin Vega, and she was extremely professional, patient, and knowledgeable throughout the entire process. I explained that I was opening a new account as part of reorganizing my personal finances and beginning a fresh chapter financially. Jaylin took the time to carefully walk me through the account options, answer my questions, and make sure I fully understood everything before moving forward.
I also brought in a check that I intended to deposit into the account, and Jaylin thoroughly explained the bank’s policies and procedures regarding that type of check. I genuinely appreciated how careful and detail-oriented she was. Rather than simply processing paperwork quickly, she made sure I understood the responsibilities associated with the deposit and took the time to protect both the customer and the bank by being thorough.
One thing that really stood out to me was how seriously the staff took their responsibilities. Jaylin asked thoughtful questions about the account and future funding plans, which demonstrated professionalism and attention to detail. In today’s environment, it is reassuring to see banking employees who prioritize security, compliance, and customer understanding.
The entire team made me feel welcomed and respected throughout the visit. As someone who works in customer service management myself, I understand how important professionalism and communication are when working with the public. Nayah, Damien Rodriguez, and Jaylin Vega represented your branch exceptionally well and deserve recognition for their excellent service.
Please pass along my appreciation to all three employees for creating such a positive experience.
Sincerely, Mason”
“Andrew helped me with my new debit card and told me of the CD rates. I came back on my day off and took advantage of this. Andrew is professional , knowledgeable, and easy to work with. I appreciate the time he took with me!”
“Rebecca was very attentive to each one of my banking experiences and resolves my issues within a day! Even helped me get more from saving. Shelly is also very concerned with providing me what I need in the least time possible. Try them out! Will not regret! Tier 1.”
9AM - 5:30PM
6201 Sanger Ave, Waco
Banks
“Good Bank. The people are friendly there. I completely satisfied with the bank. I used to have this bank a long time ago, so I really like the bank so far again nothing wrong with it. People are nice.”
“This place has far exceeded my expectations!! I’ve been here a handful of times without an account and everyone has always treated me like I have been an account holder/customer forever. If you want to open an account I will tell you to go and see Ethan Sessions! He definitely knocked it out of the park on every single question and concern I had regarding opening an account! When I say I’d do this process over and over and over again I’m not lying opened an account with ease without fearing I didn’t ask enough questions. If everyone is as professional as Ethan was helping me open an account today then i tell you I truly found an exceptional main bank for life! Thanks again Ethan for all of your help!!!”
“Sarah Berry has always had excellent customer service, she has helped me with loans and recently helped set up my son’s account at Genco. I highly recommend her for any financial services you may need.”
9AM - 4PM
605 S University Parks Dr, Waco
Banks
“Jesus helped me get my online banking account unlocked and reset the password. I was not able to get cell phone text as well, he was able to help me fix all of my issues. Thank you.”
9AM - 5PM
501 W Hwy 6, Waco
Banks
“Went to the Waco location on Hwy 6 today for handle some things that weren’t simple to us. They made it simple and got us across the finish line of what was needed! So grateful for this team!”
“Friendly staff, everything explained in great detail, very knowledgeable. We had our doubts moving from a traditional bank to a credit union, but after getting everything set up, we knew we made the right choice.”
“I am amending this review to respond to what has transpired since I wrote my initial one (you can read that below, and see the response from CB&T).
We had a really messy Refi process with another bank that bought out our loan from Community Bank. As a bunch of things transpired behind the scenes, it looked like every party was being stubborn and that we were losing $ in the process. In the short term, there was some truth to that—in our immediate outcomes, we did not get the “mortgage holiday” that we were planning on for two months of payments.
But the problem wasn’t Community Bank, it was United Mortgage, the new mortgage lender.
Thanks to Carol and Kim, who talked my husband through this messy process, maintained their professionalism, and ultimately made my husband wish we could go back.
And sorry that my earlier post was not able to respond with better information. I’m still not happy with how things transpired, but it’s clearer now that the fault lies elsewhere.
******
My husband and I wanted to work with a local bank for our home loan. We thought CB&T would be great. But then we decided to refinance, and we shopped around for various loans. They have made the loan turnover AWFUL. It’s has been two months, and they STILL have not accepted the buyout of the loan from the new mortgage bank. All because CB&T sent the wrong amount! So they keep drafting our loan payments, throwing off our planned cash flow, and they will not communicate to facilitate the new mortgage we have already contracted. DO NOT TRUST THEM to do what’s best for the customer. They do what’s best for them.”
9AM - 5PM
9103 Woodway Dr, Waco
Banks
“Great experience! Nathan was very knowledgeable and explained key details of my new account. I’m appreciative of the reminders / info to successfully navigate my account. Top tier customer service!”
“Working with Mike and his staff was very professional. They went out of their way to accomodate me quickly with an auto loan. Waco Federal Credit Union rates are very competitive. I would highly recommend using them.”
8:30AM - 4PM
8320 US-84, Waco
Banks
“We just joined this bank and I have nothing but good things to say! Jaci Krumnow has helped with everything and has been more than amazing! Thank you for making our banking experience easy and stress free!”
“If you are needing any type of loan or just need more information on anything then KELSEY ZIDERMANIS is the person to see! She has helped me better my credit and explains everything so easy!
Customer service is excellent!!!”
“OMG Tamiya was AMAZING...All of the staff were. They were very prompt and efficient. All of my concerns and questions were handled in a very timely manner. I'm so glad I chose them for my banking needs.”
8:30AM - 4PM
1901 Lake Shore Dr, Waco
Banks
“Fidelity has the most helpful team! Everyone there is so nice and quick with any questions I have had during this bank change.
I also noticed they still have a window for the commercial lane, where you can deal with an employee face to face, instead of a computer screen. I prefer that kind of personal interaction, on a business level.
If you have never tried Fidelity or were a customer in the past, I would give them a chance. Great rates and a wonderful team to help you through the transition. I would refer them to anyone looking to make a bank change.”
“This is a great bank to do business with...I rather come here just to come in side and read the joke of the day that always keeps me guessing for the answer instead of the bank in bellmead that is closer to me than the down town branch ...the staff is always friendly and make me feel welcomed as I walk through the door... In my opinion this is one awesome branch”
8:30AM - 4PM
5400 Bosque Blvd, Waco
Banks
“My husband and I really love this Bank they help us out what we need it they are the most beautiful people and most kind thank you for for everything ❤”
9AM - 5PM
700 Elm Ave, Waco
Banks
“I want to sincerely thank Karen Coleman, AVP/New Accounts at the Elm Street branch for helping with an issue/question regarding my father's estate. She was so kind and patient with me. She took the time to steer me in the right direction and explained the steps necessary to accomplish what I needed . You are a ROCK STAR, Karen! Thanks again!! Anne Harris”
7:30AM - 4PM
191 Archway Dr, Woodway
Banks
“I love my Alliance Bank in Jewett. They are always willing to go the extra mile to help me whenever I have a problem or a need. I really like dealing with this bank. I have used them for years now and will continue to be a client. Thank you once again for providing personal service to an appreciative customer.
Sandy Spikes”
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“I’ve personally been banking here for years and plan to continue using their services. The staff is always helpful, respectful, and professional, making every experience a positive one. Thank you for the excellent customer service and continued support!”