Gateway Ace Hardware & Industrial Supply is a convenient and well-stocked hardware store that provides excellent customer service. Customers praise the friendly and knowledgeable staff, who are always ready to assist them in finding the products they need. The store offers a wide range of items, including propane, and customers appreciate the ability to order online and pick up in-store. Despite the store's slightly messy appearance, customers find it to be a valuable resource for their hardware needs. The UPS service at the store is also highly praised for its convenience and helpfulness. Overall, customers consistently have a great experience at Gateway Ace Hardware & Industrial Supply, with the staff and their willingness to assist being the standout features.