LoneStar Imports is a source for parts, known for its fast and reliable service. Customers report excellent communication and very detailed assistance. The company runs a large, well-organized operation. Staff are described as excellent to work with, helpful, polite, and professional. They provide amazing customer service that makes people feel cared for and valued.
There is a consistent willingness to go the extra step to ensure customers receive the right part, even tracking down obscure items. The service is considered fair and reliable, with parts delivered quickly. This commitment helps customers finish jobs on schedule. The team is noted for providing excellent service even when ridiculously busy, taking time for small, cheap parts that are a missing piece. This level of care is described as rare in the used parts business, leading to strong recommendations and repeat business from out-of-state visitors and local shops alike.
