The UPS Store #2071 in Houston is a locally owned and operated business that offers a range of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. Customers appreciate the knowledgeable and friendly staff, especially those who go above and beyond to help with returns and other needs. Staff members like Claudia, Gina, and Elliott are praised for their patience, clear communication, and calming assistance, which make the experience smooth and stress-free. While some customers note that the location can feel busy and the employees sometimes seem unhappy, overall, the service quality remains high. The store is committed to helping customers with various shipping and document needs, providing excellent customer service and careful handling of items to ensure they reach their destination safely. Located behind the hospital across Memorial City Mall, the store is a helpful resource for the local community.
Super fast, very nice staff. Helpful. Give suggestions on how to package and recommendations on what/how to send for best arrival. I really enjoyed my conversation with a gentleman who was talkative and friendly. This location is right by my work and will be using this UPS specifically when I need to send things out!
July 2025
I had such a great experience because of Claudia. She helped with my Amazon returns and everything went super smooth. She was friendly, patient, and knowledgeable. Would come back because of her.
July 2025
Thank you Elliott I was so confused in my returning items. You spoke in a calming tone ensuring me I was ok. You gave me clear directions. I’m so appreciative of your customer service.
