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“The leasing staff and maintenance crew are incredible and address issues very promptly. We recently moved in and encountered a few basic concerns with cleaning and water drainage, which are common in vacant units. Our requests were handled quickly, and Richard took it upon himself to resolve all the issues as soon as possible. The entire maintenance team is highly responsive, and Samantha has been a great help in reassuring us throughout the process.”
10AM - 5:30PM
401 Northwest Hwy, Irving
Apartments
“Jamal with maintenance was fantastic! He was friendly, approachable, and quickly resolved our AC issue. He even offered to provide a temporary portable unit while the system was down for the afternoon.
In addition, he arranged for new blinds to be installed and kept us informed throughout the process with frequent updates. It's clear that the maintenance team genuinely cares about the residents, and that level of service helps make Via a great place to call home.”
“We have lived at the Highlands now for almost 2 years and continue to be very pleased with the management staff in the office. The Maintenance staff is the best we have ever had over the past 20+ years of living in various apartment complexes throughout the country. Everyone is very professional and resolves any concerns in a very timely manner. Keep up the great job”
10AM - 5PM
1100 Lake Carolyn Pkwy, Irving
Apartments
“The maintenance team at Eastshore is amazing! Juan Benitez and Henry Delfin did a great job fixing my appliance today and anytime I have a request they always respond in a timely fashion.Thank you guys for your great work.”
“I recently moved into the Foxborough apts and the staff is wonderful. Monica was very professional and moved swiftly but thoroughly through the paperwork process. I recently submitted work orders that were immediately fixed. Thanks for creating a great place to live.”
“Thank you to Odalis and Rose for Welcoming us to our new home. The leasing team is professional and kind and made sure the move in process was exceptional. We highly recommend anyone looking for a new home at the crossings of irving.”
“I was thoroughly impressed by resident services, the quality amenities, and finishes and spaces of apartments I saw, AMLI'S attention to quality of service, details, cleanliness, safety, commutability, and sense of community.
Thanks Claudia!
-WiL Turner”
“I would like to express my sincere appreciation for the exceptional service I received from Priscila Herrera at Gables Water Street.
From my very first interaction with her, Priscila demonstrated an extraordinary level of professionalism, responsiveness, and dedication. She was always punctual, always prepared, and always willing to assist with any question or concern I had. Every communication was answered promptly, and every commitment she made was honored without exception.
What truly sets Priscila apart is her genuine desire to help. Throughout the entire process, she was patient, knowledgeable, and incredibly supportive. She took the time to explain details thoroughly, provided timely updates, and made me feel like a valued customer rather than just another prospective resident.
In an era when exceptional customer service has become increasingly rare, Priscila stands out as a true professional. Her attention to detail, positive attitude, and commitment to excellence made my experience with Gables Water Street smooth, stress-free, and genuinely enjoyable.
Gables Water Street is fortunate to have someone of Priscila’s caliber representing their community. She reflects the highest standards of customer service and professionalism, and she left a lasting positive impression on me.
I wholeheartedly recommend Gables Water Street, and I extend my deepest thanks to Priscila Herrera for her outstanding assistance. She is an absolute asset to the organization and richly deserves this five-star recognition.
Thank you, Priscila, for setting such a high standard of excellence.”
“Jose Villatoro and Kevin Sierra does great job of addressing any maintenance request at The Amblar community promptly and efficiently. Also, cleans after any of the maintenance work is done.”
10AM - 5PM
4023 Block Dr, Irving
Apartments
“Just renewed for our 2nd time. This place is great. Office staff and maintenance people get things done in a timely manner and all are friendly people. Family friendly community”
“I’m very happy with Wendy and Carmen! They are respectful, attentive, and provide excellent customer service. They consistently go above and beyond to help residents with their needs. Thanks to these two wonderful ladies, Village Square Apartments is in good hands!”
“I have been a resident of Hidden Ridge over 4 years. Although, I don't have many complaints. Barbi L has resolve my issues in a timely effective manner. My experience with Barbi L has been extremely professional, and very gracious, and polite which these days are very rare. I am sure the other staff members are just as professional but I haven't had the pleasure to interact with the others staff members. Kudos Barbi for excellent customer service and getting my issues resolved”
“Had a few issues but they were resolved very quickly, the manager Vanessa is very polite and understanding. Maintenance comes quickly when there is an issue. Only issue is that there are limited parking spots but that's a minor issue. I would definitely recommend people here!”
“I been living here 7 years I like it here because Everyone get along, it's a quiet area.The staff is wonderful.They are very sweet and understandable they will help you anyway they can that's why I like living here Keep Up the good work Divas.”
“Erica and the team helped us a lot — everyone was very nice and professional. Erica listened carefully to all our requirements and provided the best solution. Very happy with our choice!”
“I have been living here at Pebblebrook for many years- I have read all the bad thing they put about Mary. They are not true, Mary has been the most helpful manager we have ever had. She has been here 3 years and manages 4 properties with her maintenance staff and they do a great job. I am positive when people talk crap about an apartment complex or a manager it's because they moved out with out notice or has been asked to move because they were not good tenants always having issues with you. Mary can not control mother nature, that is the only time we go without power. Mary is always putting out notices about everything, she communicates well with residents. If you have roaches let her know and she gets pest control out here. I have seen some pretty nasty residents that live nasty thats why they have roaches. This is a very old property and Mary and her maintenance work very hard.”
“I’ve been living at The District at Cypress Waters for over 1.5 years, and it’s been a great experience. The maintenance team is responsive and keeps the community in excellent condition. The pools are well maintained, and there are plenty of beautiful walking paths and outdoor spaces to enjoy. The community is clean, quiet, and in a great location. The amenities are well kept, and overall everything has been excellent. I highly recommend The District at Cypress Waters to anyone looking for a great place to live.”
“This property was beautiful to tour. Very well cared for. Kerry… the leasing agent was great. He was very helpful and inviting and truly tried his best to find something that worked for my son’s timeline and budget. Unfortunately, there was nothing available soon enough. Kerry’s customer service stood out among many properties viewed!!”
10AM - 4PM
4447 Rainier St, Irving
Apartments
“This goes out to the maintenance team Rudy in particular... When I say this winter storm has been a beast. My heater went out first then the entire power to my unit and other units connected to my building but Rudy did not stop. He contacted whom he needed to fix the issues and checked on me constantly, brought me a portable heater even made multiple trip to make sure I was ok and satisfied with the service. He did not give up until I had full service back to my unit. Much love and thanks to Rudy Avalon Villas maintenance department.”
“An excellent apartment complex to live in, with an excellent office and maintenance team—very kind and friendly. Seylin is very professional and helped me a great deal with all my concerns 10/10.”
“I recently moved in and absolutely love my apartamento. Mercedes was very helpful throughout the process. I applied right away, and everything was quick and easy. I’m really excited to live here. Thank you”
“Audrey is an outstanding property manager — always professional, responsive, and truly supportive to residents. Tiffanie and Roxie are also wonderful to work with; they are friendly, helpful, and quick to assist whenever needed. The whole team does a great job keeping the community well-managed and welcoming.”
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“Lived here for 1.5 years and really enjoyed the staff here. Everyone is super respectful and responsive, Chris has always been helpful with anything I needed but all of the office staff are great! I will miss living here”