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“Saturday morning visit to the Burleson Financial Center was exceptional. Friendly greeting & a very short wait to see the manager who handled our needs in a very professional & courteous manner, especially our numerous questions about other EECU banking services. Aymen was GREAT!”
“Princess is truly amazing! She is such a great representative for this company. She is so helpful and professional and helped clear up a financial problem for us!”
“I am really impressed with the service I received from a banker named Alondra Rojas. She was exceptional and thorough at her job. She was very pleasant and had a great personality.”
“An OUTSTANDING bank with small-town feel and customer service. They have two of our business accounts and we couldn't be happier. They're building a new bank which will have a drive-thru, but you can always count on feeling welcome and known inside.If you don't wanna be an account number, holler at them. Josie Finely will treat you better than family. Kurt Logan is one of the most personable people you've ever met. Lindsey Key is amazing. James McCroskey is the president and knows you by name. Carla is too sweet.This is family, y'all.”
“Monty Dobbins gives 100% of his time and concerns to every detail
He has been a huge help to us who may not understand all the aspects of a new mortgage or how it all works together
With over 30 experience in his field he allowed us to completly trust his leadership
We will use Monty on any future mortgages, concerns or questions in the future
Thank you Monty & First Financial mortgage team”
“The cleburne location is very nice and has great service. The one in Burleson refused the cash a check from my own mother days before Christmas then acted like they did me a big favor cashing it after I ended up having to embarrass myself and act a fool. They also informed me that the Burleson location didn't have a branch manager. I go to the cleburne location I refuse to go back to the Burleson location cause they like to humiliate poor people and treat you like they're doing a charitable act by giving you your own money.”
“I just wanted to give a shout out to Kelsey. She went above and beyond helping me with an issue. She gave me top notch customer service which is rare these days. Put this girl in charge and give her a raise!”
“Great location i never had a bad experience at this navy federal customer service is excellent they greet me with a smile always tell me to have a wonderful day 5 stars service here for me i will be making this my number one location thanks guys for the wonderful customer service and support ❤️”
“I was very confused regarding something that was going on in my account, and the manager herself got on the phone and not only did she fix it, but did her very best to explain to me what and why it happened. Very kind, respectful, and considerate young woman. If you have a problem with your account, just give them a call. And yes, when you call, you will get a human. Not a robot.”
“Came here today to open a account an was immediately welcomed with hello an how may I help you. Makayla took me in an gave me the best service. If I could give a 10 star rating I definitely would. Thank yall very much”
“I love this bank there great as soon as I walk in the door they always ask me how’s my day going with a big smile on there face there so sweet never have I had a bank like this one I here the best”
“Awesome bank! We are always pleased with the service the staff provides. Pinnacle Bank still has that local small town, friendly atmosphere compared to all of the cold giants.”
“I Went in Friday afternoon to figure out how to use the banking app, I met a new face. A young lady named Kali helped me, she was phenomenal.Glad to see the bank is going back to the way it used to be.”
“Members Credit Union is the best. I have been a member around 15 year. They have always had better car loan rates than dealerships and work except well with their members. Keep up the great job.”
9AM - 5PM
1456 SW Wilshire Blvd, Burleson
Banks
“I have had multiple loans through FWCCU and have never had any problems or issues. The girls at the branch have always been helpful and sweet. They are my go to for low interest loans and credit cards. Highly recommend.”
“Carmen Martinez was so very nice, knowledgeable, and helpful during a very stressful day running errands in a new town after a very stressful move and the like. Very professional--truly a people person doing a good job!”
“A particular credit union available to servicemen and women and their families decided that my requests were too inconvenient to service.
THESE folks have done nothing but help every time I stop in.
I love these people!”
10AM - 6PM
1221 FM1187, Crowley
Banks
“This bank branch customer service is simply the best. They provide consistent professional with a personal touch service to all its customers. I really appreciate them. Thanks so much”
“Friendly folks and great service. I was in Florida on vacation when my card was locked up. Was able to call customer service and got someone on the phone in less than 30seconds to help me. You don't get kind of service from a big bank. Will never bank anywhere simply for that fact. After traveling for more than half a day and everything in the world going wrong, I was a jam and they were able to solve my issue immediately. Also, they also recognize my family when we come to the drive thru and give my two boys suckers every time.... I went to Wellsfargo drive thru, where we also had an account, and asked for a s****** I was told they weren't giving out suckers due to the pandemic. That doesn't even make any sense.”
“For the most part I'm exceptionally pleased. Customer service, whether in person or byphone have always been extremely helpful and courteous. After my last husband's death I did have issues trying to cash checks made out to "The Estate of......." and was told I needed to have his will probated, which I did, more for other reasons than a couple of checks. Unfortunately I wasn't told I also needed an estate account which I wasn't going to do. Instead I went to the check issuers and had the checks replaced, which was no small feat with Blue Cross Blue Shield! I have to say, I miss Community Bank, where we knew each other by name and could get immediate loans, etc. when necessary. But, that's what comes with growth and growth is good, right?”
8AM - 12PM 1 - 5PM
1651 SW Wilshire Blvd, Burleson
Banks
“Great staff. Blake is a great guy and super knowledgeable about investment banking. Michael Young is very nice and always is very attentive to my banking needs. The tellers know me by name and are very nice. I appreciate the relationship side that this bank puts an emphasis on over the corporate feel of others.”
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“Always great service. Very knowledgeable people. Family oriented. Very minimal fees for monthly banking. Most accounts are free. I always refer people to Pinnacle Bank.”