Shottenkirk Nissan Katy is dedicated to providing an excellent customer experience, aiming to build long-term relationships with its clients. Many reviews highlight the outstanding service provided by the staff, particularly praising team members like Martin and Bradley. Customers appreciate the personalized attention and care they receive during both sales and service visits. The dealership offers unique features, such as video updates from service technicians, which help customers understand the work being done and make informed decisions about their vehicles. Overall, visitors feel welcomed and valued, making Shottenkirk Nissan Katy a recommended choice for anyone looking to buy or service a car. The commitment to customer satisfaction is evident, creating a positive atmosphere that encourages repeat visits.
Mario in service was so communicative and very helpful. Just moved here and had a wonderful first impression. I will be back.
June 2026
Had issue with truck starting. Took it in and was assisted by Mario. Had to leave truck because issue was unknown, so had to rent a vehicle. Luckily that was easy to do at their facility. Service techs were able to determine the issue and I got my truck back sooner than I thought. Mario and his team did a great job.
June 2026
Awesome but was promised free gas which I have never received
