Old Navy Outlet is a store in Katy Mills Mall described as clean and conveniently located. Customers love the great deals, though note the store can be a bit unorganized, requiring digging through bins and shelves. The sales associates and managers are repeatedly praised as very helpful and providing the best customer service, especially with handling returns and exchanges. Shoppers appreciate the addition of a plus size section and the ability to return online orders in the store. Overall, reviews highlight it as a great store with amazing service.
I love Old Navy best fit, prices, and customer service. Online shopping and picking up at the store location is great too.
August 2025
All the associates were so nice and helpful. Back to school cleaned out alot of inventory however, the associates helped with ordering online and had the items I needed shipped to my home. Great job management!
July 2025
Couldn't find much suitable clothes for 55+ ladies
