The UPS Store #6872 in Katy provides a wide range of services including expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. The store is locally owned and operated, committed to helping customers with their mailing and shipping needs. Customers consistently praise the courteous and friendly staff, noting that the team works efficiently and professionally even during busy times. Staff members like Jaydon and Brandon are frequently highlighted for their exceptional customer service, politeness, and helpfulness, which encourages repeat visits. Despite the high foot traffic, the store manages to keep lines moving smoothly thanks to the staff's dedication. There is also a self-service Amazon return kiosk that makes returns easy for customers. Overall, visitors find this location reliable and welcoming, with a welcoming atmosphere that makes each visit pleasant and seamless. The store aims to maintain its reputation for excellent service and customer satisfaction in the community.
The customer service is wonderful each time I’ve gone to this location. All my questions are answered with willingness and knowledgeable. Jaydon is always nice and efficient. It’s very hard to find great customers service.
August 2025
I'm here quite often and not once have I have a negative experience. Such courteous staff, always welcoming with a smile. When the lines are long and they are very busy, the staff works so efficiently, promptly and still with a smile. I like this UPS location and hope they stay in business for a long time.
July 2025
The last 2 times I went there, I had the pleasure of being helped by Jaydon. Management: keep this one in mind for any possible advancements. He is an absolute delight. So polite and so helpful! 😃
