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“I would highly recommend Xfinity and Kemah. I had a pretty complicated situation with my mobile service. I spent hours on the phone with customer service for them to tell me to go to the store. Derrick was able to fix my problem. This location is awesome. Thank you so much.”
“BJ was very knowledgeable about Verizon products . When I first arrived I entered to return equipment, when I walked out I learned purchase were clear to me. the benefits of my initial”
“Nano/ store manager at the Clear Lake City location is awesome.He helped me out fast and was AMAZING.I will defiently come back to him when I purchase a new phone.”
“Dale did a wonderful job explained everything in away I could understand fully with minimum questions having to be asked left store with a new watch and wifi :)!”
“francisco went above and beyond to help me resolve a long standing issue. I would have changed providers today if it wasn't for the customer support of this facility. 10/10”
“This store is awesome Stephanie and Tommy are amazing there customer service is amazing and great. Will definitely recommend any one to come to this store and ask for them.I will definitely be back to see them.”
“i walked into the store a little irritated with a billing issue and walked out with a brand new phone. Tyler P did a great job getting my issue resolved and also helped me decide which phone would be best for me. i feel confident leaving the store knowing tmobile has my better interest at hand.”
“Julie was amazing. Patient and so extremely helpful. Careful. If I could steal her from you and bring her to work for our company, I woud. She is honest and professional and very understanding of my issues. She made me feel valuable and like I was the most important person in the building. Thank you Julie! If you ever need a job, you know where to find me.”
“The T-Mobile store located on Hwy 96 in League City, TX, offers a pleasant shopping experience. The showroom is spacious, and the staff is both friendly and knowledgeable, effectively addressing all inquiries and ensuring a smooth shopping experience.
**Exception** During rush hour traffic it is a B$%#^& to get in and out of.”
“I when to this T-Mobile store today I have to give them a well done!!! On all avenues they were sympathetic on top of being polite and respectful and listen to what the client had to say and they put together a plan from there that worked with the clients, finances .Kudos guys! You did great each and every one of you ❤️??”
“Zack, Spenser, and Rudy provided outstanding customer service. After a long day at the Apple Store, what was supposed to be a simple battery replacement turned into a much bigger issue caused by the Apple technician. Thankfully, the team at T-Mobile stepped in and resolved everything by replacing my phone and even staying after hours to make sure it was properly set up. They truly went above and beyond, and I’ll definitely return if I ever need help again. Give them all a raise!”
“George went above and beyond to assist, much appreciated. He assisted me in closing my deceased mom's account and he guided me through the entre process. Thanks George, I appreciate you!”
“Newly remodeled location. Stopped in to have my iPhone X replaced. Katrina was fantastic! She got us in and out of there within 5 minutes, zero wait time, answered all our questions, and like my husband said - easily one of the nicest Verizon agents we've met. Thanks for making it so easy on Saturday!”
“Thank you for helping after my experience last night.
On April 17th I upgraded my husband's and my phone on the website for locker pickup at 6:23 and 6:28 respectively for locker pickup because by the time I left work and arrived at the location it would be just after they closed. I called at 7:21 to confirm the orders would be ready that evening, I spoke to a gentleman who rushed me off the phone telling me they would be ready.
At 7:26 pm and 7:41 I recieved the emails that my orders where ready for pickup. I arrived at the store just after 8pm excited to pick up my new phones. I was able to retrieve 1 order. While the other showed I had no order available for pickup.
There were still 3 employees in the store. I typed out a message on my phone because I just wanted them to check and make sure the lockers were completely closed on their side and was going to show it to them through the door. I did not expect them to come out and speak to me or even let me in the store as they were closed. I walked up to the door as they were standing right there and they locked the door and walked away telling me no.
I got in my car and proceeded to get on chat with verizon as it was after business hours for a call and wanted to make sure that I would be able to pick up my second order today April 18th. Mean while sitting in my car on chat the employees would not come out of the store until I drove away. Which I did not immediately do as I refuse to text and drive.
I was very disappointed in the lack of customer service. While I understand it was after business hours, they were still unwilling to help with a simple question and/or request. As someone in customer service/sales this was a very disappointing interaction. We shall see if it is rectified today.”
“The store assistance was fast, attentive, upbeat and very helpful. The equipment I brought in was replaced and I was on my way quickly. The store had comfortable seating to seat while waiting for service.”
“Had an awesome experience with Julio at Verizon. Top-tier customer service, felt like I’d known him for years. Super helpful, easy to talk to, and got everything handled smoothly. Highly recommend!”
“If you go to the store be sure to ask for Caroline! She helped me with all my needs and made me feel welcomed throughout our whole interaction. She was absolutely amazing and answered all my questions. Highly recommend!”
“Kiana is an amazing employee! She helped my fiancé and I switch our plan to a new apartment that already comes with Xfinity and let us keep our promotions active as I am a veteran. She went above and beyond to help us and she took the time and effort to achieve this for us. May God bless you Kiana and the other employees at this XFinity branch. She deserves a raise for her efforts!!!”
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“Came in to switch from Android to Apple. I’ve been an Android user for 15 years so I had a lot of questions. Kenai was extremely helpful and polite. He reminded me that other items would need to be switched over that I hadn’t even thought of! The transfer took a while and he was extremely patient and assisted other customers while we waited. Great experience with this transition!”