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“Had an awesome experience with Julio at Verizon. Top-tier customer service, felt like I’d known him for years. Super helpful, easy to talk to, and got everything handled smoothly. Highly recommend!”
“Jackie was exceptional! Was very attentive from the moment I walked in the door, super knowledgeable and made the entire experience feel super smooth. Will definitely be coming back to this location!”
“Excellent service this morning with the help of Cecilia ! She helped my parents transition from T-Mobile to AT&T, made the switch up easy and fast ! Thank you so much for your help.”
“Wasay and Talha were very helpful to me with replacing my glass screen protector. Polite, professional and very helpful. Every single employee at this location that we have used for 6 years now has been absolutely amazing! Love our local Verizon crew! Keep doing a wonderful job, your customers certainly appreciate you all!”
“francisco went above and beyond to help me resolve a long standing issue. I would have changed providers today if it wasn't for the customer support of this facility. 10/10”
“This store is awesome Stephanie and Tommy are amazing there customer service is amazing and great. Will definitely recommend any one to come to this store and ask for them.I will definitely be back to see them.”
“i walked into the store a little irritated with a billing issue and walked out with a brand new phone. Tyler P did a great job getting my issue resolved and also helped me decide which phone would be best for me. i feel confident leaving the store knowing tmobile has my better interest at hand.”
“Nita the stores manager assisted three people at once and helped me with everything fairly fast. Sweet service and fast I’m now a T-Mobile customer ????”
“Julie was amazing. Patient and so extremely helpful. Careful. If I could steal her from you and bring her to work for our company, I woud. She is honest and professional and very understanding of my issues. She made me feel valuable and like I was the most important person in the building. Thank you Julie! If you ever need a job, you know where to find me.”
“The service was wonderful very helpful and friendly people he helped me to take the right option this boy have a lot of knowledge his name is Jesse Garcia thanks”
“I just had the BEST experience at T-Mobile thanks to a phenomenal salesman named Doty! From the moment we walked in, Doty made us feel welcomed and taken care of. He’s incredibly knowledgeable about both iPhones and Google Pixel devices—he answered every question with confidence and explained things in a way that made sense, even when we got into the techy stuff.
But what really set Doty apart was his outstanding customer service. He wasn’t just selling a phone—he was making sure we got exactly what we needed, no pressure, no rush, just real help from someone who clearly knows his stuff.
And then—this is where he completely won us over—he somehow managed to keep my kids entertained the entire time! He did these hilarious anime voices that had them in stitches. It’s rare to find someone who can multitask like that—being professional and efficient with adults while also making kids feel like part of the experience.
T-Mobile, hold on tight to Doty. He’s a rare gem, and we’ll absolutely be back to work with him again!”
“I cant say enough good things about this particular tmobile store! Ben, Andres and Collin went above and beyond to get me taken care of the other day! All were very patient and stayed late to make sure I had everything I needed with not only my personal phone but my business phone and internet as well! 10 out of 10! Thanks Guys!!!!!!”
“I came into Tmobile today with my sister Keshia Vaugh and nick assisted, both of us, his customer service skills were absolutely outstanding.His knowledge and details of all the T Mobile program's Discounts.Accessories, was ABSOLUTELY SUPERB! I upgraded my Ipad and bought a Samsung Galaxy flip watch. His co-workers, Larry, Zay Veronica, and Sadie all needed assistance. They all came to him when they had questions, or needed help or assistance. He was very patient, and he was able to help all of them. And inform them and help me and my sister at the same time. This young man, Could run a T-Mobile Store! LITERALLY his Customer Service skills and his Knowledge base was just one of a kind, ABSOLUTELY SUPERB!!!!!”
“George went above and beyond to assist, much appreciated. He assisted me in closing my deceased mom's account and he guided me through the entre process. Thanks George, I appreciate you!”
“Alesia and Elizabeth at Xfinity in Pearland are great! They were incredibly patient, and friendly. Their kindness and willingness to help stood out, and it’s clear they go above and beyond in providing excellent customer service. If you’re in Pearland and need assistance from Xfinity, I highly recommend working with them—top-notch service!”
“Newly remodeled location. Stopped in to have my iPhone X replaced. Katrina was fantastic! She got us in and out of there within 5 minutes, zero wait time, answered all our questions, and like my husband said - easily one of the nicest Verizon agents we've met. Thanks for making it so easy on Saturday!”
“AMAZING experience! I went to another tmobile and they had me waiting for 3 hours and wasted my time because at the end they never figured it out, but at this location it was the complete opposite. This location knows exactly what they’re doing!! I got helped by Winny, Andres, Jacky, and Isabella. They were amazing and extremely patient, they care about their customers and are super helpful! I 100% recommend this location!!!”
“Thank you for helping after my experience last night.
On April 17th I upgraded my husband's and my phone on the website for locker pickup at 6:23 and 6:28 respectively for locker pickup because by the time I left work and arrived at the location it would be just after they closed. I called at 7:21 to confirm the orders would be ready that evening, I spoke to a gentleman who rushed me off the phone telling me they would be ready.
At 7:26 pm and 7:41 I recieved the emails that my orders where ready for pickup. I arrived at the store just after 8pm excited to pick up my new phones. I was able to retrieve 1 order. While the other showed I had no order available for pickup.
There were still 3 employees in the store. I typed out a message on my phone because I just wanted them to check and make sure the lockers were completely closed on their side and was going to show it to them through the door. I did not expect them to come out and speak to me or even let me in the store as they were closed. I walked up to the door as they were standing right there and they locked the door and walked away telling me no.
I got in my car and proceeded to get on chat with verizon as it was after business hours for a call and wanted to make sure that I would be able to pick up my second order today April 18th. Mean while sitting in my car on chat the employees would not come out of the store until I drove away. Which I did not immediately do as I refuse to text and drive.
I was very disappointed in the lack of customer service. While I understand it was after business hours, they were still unwilling to help with a simple question and/or request. As someone in customer service/sales this was a very disappointing interaction. We shall see if it is rectified today.”
“The store assistance was fast, attentive, upbeat and very helpful. The equipment I brought in was replaced and I was on my way quickly. The store had comfortable seating to seat while waiting for service.”
“If you go to the store be sure to ask for Caroline! She helped me with all my needs and made me feel welcomed throughout our whole interaction. She was absolutely amazing and answered all my questions. Highly recommend!”
“Kiana is an amazing employee! She helped my fiancé and I switch our plan to a new apartment that already comes with Xfinity and let us keep our promotions active as I am a veteran. She went above and beyond to help us and she took the time and effort to achieve this for us. May God bless you Kiana and the other employees at this XFinity branch. She deserves a raise for her efforts!!!”
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“Zack, Spenser, and Rudy provided outstanding customer service. After a long day at the Apple Store, what was supposed to be a simple battery replacement turned into a much bigger issue caused by the Apple technician. Thankfully, the team at T-Mobile stepped in and resolved everything by replacing my phone and even staying after hours to make sure it was properly set up. They truly went above and beyond, and I’ll definitely return if I ever need help again. Give them all a raise!”