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“Very very very patient and kind and know how to get the job done. The managers are doing a great job and demonstrated customer service and beyond. If it had not been for them today, I would have left verizo! For good after I have been a loyal customer for 20 years!!! But after the run around I have been through with not getting service in my home (where I work,) and how they waited patiently (for 2 hours with tech service over the phone) and worked out this problem I have been having for over a month! I would give them more than 5 stars if I could!! Great job guys!!!”
“This store is the best in humble, they always have deals on new phones and the skinny guy who works here always helps me when I go to him. Even though I live in Cleveland, I go to him because I trust him.”
“I went with my 87 year old mother today on a Sunday to get her a new iPhone. With older generations and new technology, this can sometimes be tricky. The two girls, Kam and Annahi, were both so helpful and friendly, and they made the experience way less painful than it could have been. They were friendly, funny, and open. Great customer service all the way!! Good people. Thanks!!”
“Hyatt was professional, helpful and went over and beyond to help me transfer my phone and iPad to 16’s
I would recommend this store to anyone !!! Thank you guys”
“Worked with Hector and he was absolutely fantastic to work. Very patient and professional. I was dealing with a very stressful situation with AT&T and he helped with the migration to verizon. He is very professional and knowledgeable.”
“Momo was very excellent and helpful in finding us the phones in the cases that we needed. He was very patient and very good at multitasking with the other customers that came in. I will definitely be back for an upgrade”
“Samuel is the man. As soon as I walked he approached me and introduced himself. He was able to answer all of my questions that I had and I left very satisfied. I will definitely go out of my way to come to this store for future issues.”
“Michelle, an outstanding, extremely professional, and courteous employee, did an extraordinary job resolving the memory and storage issues on my Samsung phone. I will highly recommend Michelle to my friends; this T-Mobile store is so fortunate to have such a conscientious, committed, and assiduous T-Mobile team member.”
“Jumanji! All i havw to da Just gave me he Best del Illinois bendiga cominog here he gave me IPhone 11 helped me set2it un. Transferencia los todos información. Love this store and how accesible it is from the higway!”
“In my 10 years with T mobile Miss Jackie P hands down was the best mobile expert I experienced. Was coming in to leave t mobile and go to Verizon. I didn't tell her my plans. But the time and patience she showed me. I ended getting a new phone and watch. And needless to say I'm staying put.”
“I walked in with a technical issue. Verizon customer service on the app accidentally deleted my eSIM after trying through 4 people online, I gave up and went to the closest store to me. They had me in and out with a working phone in 10mins, no charge! Great service, very friendly and helpful.”
“I've been there before and few months ago they repaired my phone from me dropping it,and they put new hardware and new screen and I'm going to have to go back to buy me a phone,this free government phone is too slow, not much gb plus I need a new phone with unlimited monthly plan but no contract.prepaid for me bout 50 and up but 5 g or whatever they have that is fast.i have wi fi.”
“The service is out of this world you could come to the front door you're not in this building more than 5 ft and someone is asking you may I help you how wonderful that is I like service like that that really good and then I needed a internet box they help me out so quickly it was easy and I said Thank you and I was in and out of there in about 30 minutes parking was great it's a great place to do business”
“All I can say is just wow!
Miss July was amazing, well the entire team over there! I never been treaded so well on just getting my cell phone taken care of!
Thank you Verizon!”
“Dennis gave us the most amazing guest service I have ever received at any Xfinity. He spent 4 hours trying to resolve a problem we were having with my son’s phone after the hurricane. I am a store manager and I tell you he definitely went above and beyond for us. Customer Service should look like him everyday. I definitely know if we would have gotten any other Rep that day , they would have given up way before he did. So Dennis we thank you, and you definitely will go far”
“My daughter and I went to pick up a replacement phone from this location. Her phone had a problem that was covered under warranty. Originally they wanted us to pick up the phone from the store in Cleveland, I explained to the rep. that I had not ever had a good experience at that location, so they sent it to the New Caney store. What a difference! Liz was fantastic! She asked if we needed her to transfer data or did we want to do it ourselves. She took care of what she could. We were there a total of 45 minutes which is quicker than I expected and never once felt rushed. Actually everyone at this store seemed friendly. I would come here again.”
“Call and ask for ANNA her customer service was so wonderful I’ve been with boost for years and honestly I’ve never felt more better about my situation
THANK YOU ANNA”
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“Harmeet was amazing. Super duper nice professional knowledgeable and went above and beyond on helping me and my husband with our upgrades for our phones and more.”