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“I live in Lakeway! This location is convenient and I experienced excellent customer service! Josie greeted me with a very professional approach! I was completely taken care of with me getting my new phone paired with my older phone!! Max was nearby to assist with a question Josie had! My total experience was wonderful! I had further questions that were handled just fine!”
“I have to say I'm completely amazed at the level of service Angelo displayed. It's the 1st time since having Verizon that I left feeling well taken care, and he took the time to listen to my needs and wants. He explained everything down to each detail and went above and beyond to make sure I was well informed and happy. I will be sure to always go to him for my phone needs.”
“Here’s a revised version for a Google review:
After a terrible experience with AT&T, I decided to reactivate my T-Mobile account. Elijah assisted me, and I can’t say enough good things about him—he truly deserves a raise. He navigated the complex process of transferring my account back to T-Mobile and went above and beyond to address issues that AT&T had created. He even set me up with T-Mobile’s new home internet service, bundling it with my mobile account for extra savings.
For anyone considering switching to AT&T: don’t do it! I made the mistake of leaving T-Mobile for an enticing deal with AT&T, which promised a new iPhone and better service, but it turned out to be a nightmare. T-Mobile has amazing customer service, and you can actually understand and trust their support team.
Thank you, Elijah, for your patience and for making this process so much smoother!”
“I had a great experience with this place. I dropped my iphone and shattered the screen protector and the screen to the point that the phone was not useable. I went straight to the 620 location. In an hour they had my phone back in working order for a fair price. So happy with them. Fast, friendly, efficient!”
“I went into this location two days ago and I was helped by Sam and mutahir. I honestly was being a little difficult and they was so patient and understanding with me. They went out of their way to make sure I was happy and and got what I needed. Those sweet boys need a raise because they have top tier customer service”
“I had a tremendously positive experience working with Cody today. He is the consummate professional. He jumped through all kinds of technical hurdles working with ATT Business to port one of my landlines to my ATT Wireless account. He was totally determined to accomplish my request despite the numerous hurdles. I really appreciate his efforts and successful outcome. Cody is a rockstar!”
“Went in the store today to check on my ICloud storage. Not Verizon Cloud. Been getting emails from someone about low storage. A very professional and polite young lady helped me and explained how to find my available storage. Very knowledgeable and helpful. Don’t remember her name but please thank her for me! Emails and texts about storage are a SCAM! Her name was Shirley. Credit to the company.”
“The sales lady at this location was very professional and more knowledgeable than other locations she was able to help with the issues I had and let me know that information I received from other locations and were incorrect and she helped me to get the phone , screen protector, and wireless head set we were looking for in a fast and courteous manner. Would definitely recommend this location and her for all your needs. The sales girl really deserves a raise as she was more helpful than even the main line person's .”
“Was picking up a open box TV, the young man apparently "loves" his job that everything that we ask for was denied. Extra bubble wrap (nope stating "that was the best they can do"), us seeing if the TV worked (nope stating "it was already tested"), just dragging the TV everywhere. Also, wrong information was given that the remote include "yeah, should be there" yet we were not able to see it just to make sure. Although, this employee gave us such a horrible experience, customer service and he cause such a headache for my husband (having to call customer service and getting the run around), Tyler the store manager change that for us! He heard my husband out and was able to find a suitable solution. Thank you again to Tyler and the two gentleman that help put the TV in the car for us, we truly appreciate it.
This Best Buy will make it right and hear their customers out!”
“I purchased a dash cam with a rear camera as a way to make myself feel safer out in Austin traffic. Apparently people just like to run into the back of my car, because it's happened 3 times in the last few years. (For the record, none of these wrecks have been my fault!) I figure a dash cam might be of some value when dealing with the insurance companies.After calling around, I found that Best Buy has the best installation prices for front and rear cameras. Very pleased with the ease of getting the appointment, having the work done, and the lifetime installation warranty. Chris Lopez did a great job, and he was a very patient with all my questions. I definitely recommend this location for your installation needs.”
“Despite being understaffed and having a little wait the service was very professional and pleasant. I was met with all smiles and received great help by the manager Tabatha who was very accommodating and took time to explain the promotions and the stipulations for me to keep the credits towards my account... Overall a Very good experience and will keep coming back if not just for the pleasant demeanor and gorgeous smile...”
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“Connor was amazing, and single handedly kept me from moving my family's 5 devices to another carrier. Extremely happy with my experience.
Much thanks to Connor!”